Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-02-27T13:29:56+00:00

    These who've got a 0x080073701 problem should try to post all programs which they've got on pc's. Then we'll be able to compare and think which program could have caused this error.  I'll start :

    -Adobe(Flash Player ActiveX/Plugin, Photoshop CS5, Reader X)

    -Ashampoo Burning Studio

    -Catalyst 11.1

    -CCleaner

    -CPUID

    -Deamon Tools

    -Eset NOD32

    -Fraps

    -Gimp 2

    -Google Chrome

    -IE 8

    -Java 6 UP 21 & 24 (64-bit)

    -MS Games for Windows Live & Live Redistributable

    -MS Silverlight

    -MS Visual C++ 2008-2010

    -OpenAL

    -Realtek Internet & Audio Drivers

    -Skype 5.1

    -Revo Uninstaller

    -Speccy

    -Sunrise Seven

    -TuneUp Utilities

    -WinRAR

    PS. I've done the In-Place Upgrade and nothing changed.

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  2. Anonymous
    2011-02-27T06:44:53+00:00

    I'm having same problem downloading SP1.  Strange thing is I had no problem downloading this to my wife's laptop and it has same windows firewall and microsoft security essentials as I have. Going to try everything suggested and try again.

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  3. Anonymous
    2011-02-26T01:41:28+00:00

    I have the exact same problem. Tryed everything already with no luck.

    The source of error in file CBS.log always looks like this:

      AddCat (14): flags: 0 catfile: @0x5b239b4

    2011-02-25 20:31:49, Info                  CSI    000001a2 Performing 1 operations; 1 are not lock/unlock and follow:

      Stage (1): flags: 8 app: [microsoft-windows-RemoteFX-remoteclient-files-regkeys-deployment-LanguagePack, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"pt-BR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x5b2288c

    2011-02-25 20:31:49, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514, Update: INF_netrndis

    2011-02-25 20:31:49, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514, Update: INF_netrndis, PinDeployment: x86_netrndis.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_pt-br_5a74a56194bd58af

    2011-02-25 20:31:49, Error                 CSI    000001a3@2011/2/25:23:31:49.483 (F) d:\w7rtm\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)

    [gle=0x80004005]

    2011-02-25 20:31:49, Error                 CSI    000001a4 (F) STATUS_SXS_ASSEMBLY_MISSING #458017# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

    2011-02-25 20:31:49, Error                 CSI    000001a5 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #457902# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = netrndis.inf-LanguagePack, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"pt-BR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [95]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514.INF_netrndis", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

    2011-02-25 20:31:49, Info                  CBS    Failed to pin deployment while resolving Update: INF_netrndis from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514, Update: INF_netrndis [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CSI    000001a6@2011/2/25:23:31:49.858 CSI Transaction @0x228c680 destroyed

    2011-02-25 20:31:49, Info                  CBS    Perf: Resolve chain complete.

    2011-02-25 20:31:49, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Staged, client id: SP Coordinater Engine

    2011-02-25 20:31:49, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

    2011-02-25 20:31:49, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...

    2011-02-25 20:31:49, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...

    2011-02-25 20:31:50, Info                  CBS    Reboot mark refs: 0

    2011-02-25 20:31:50, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: SP Coordinater Engine, initiated offline: False, execution sequence: 219, first merged sequence: 219

    2011-02-25 20:31:50, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, session id: 101457923, sample type: Standard

    2011-02-25 20:31:50, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

    2011-02-25 20:31:50, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, current: Absent, original: Absent, target: Staged, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 219, first merged sequence: 219

    2011-02-25 20:31:50, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-02-25 20:31:50, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-02-25 20:31:50, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-02-25 20:31:50, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, session id: 101457924, sample type: Standard

    2011-02-25 20:31:50, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

    2011-02-25 20:31:50, Info                  CBS    Enabling LKG boot option

    2011-02-25 20:31:50, Info                  CBS    Restored system sleep block state: 0x80000000

    2011-02-25 20:31:50, Info                  CBS    SPI: Error callback - 0x80073701

    2011-02-25 20:31:50, Info                  CBS    Exec: Processing complete.  Session: 30135618_959147556, Package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:50, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    What can I do now?

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