Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-03-01T01:13:06+00:00

    Mark, Do you need a list of programs I have?

    Thanks, Ron

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  2. Anonymous
    2011-03-01T01:10:38+00:00

    I have Windows 7 Home Premium and have not idea why it would have multiple languages.  I did have a problem that required a factory reset and sent it in for repairs but it has been running good since. I have a ASUS N90Sc Notebook. I think I've tried everything suggested & just tried installing in safe mode and get:

    Error: ERROR_SXS_ASSEMBLY_Missing(0x80073701)

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  3. Anonymous
    2011-03-01T00:42:06+00:00

    Hi Ferdian87 and RonaldHaht,

    Your logs indicate you are using Windows 7 Professional edition. However, I see multiple languages installed on your PCs. I believe this to be causing the issue. Can you let me know how you were able to get multiple languages installed on Professional edition? To my knowledge only Enterprise and Ultimate editions support multiple languages.

    Do let me know so I can figure a way to help you install SP1.

    Thanks,

    Mark [MSFT]

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