Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2015-06-20T18:37:25+00:00

    "One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available)"

    I have dozens, if not hundreds of these, and each one demands confirmation, and the default is 'no', the 'reboot'.  This is a huge time sink.  Is there any way to do these in bulk/batch?

    Thanks!

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  2. Anonymous
    2012-03-07T17:31:36+00:00

    D830 with clean install just ran SP1 and did fine without uninstalling any components or updates.  Also MSE 2.0 was running in place.  No IE9.  So there seems to be no connection to MSE.  Perhaps there is something else wrong with the updates in place on my M4300?  A certain update?  My CBS log shows no ERROR.  So, I will try the uninstall all update route.

    Perhaps I should BU my user files and configs and wipe this HD?  Try a clean install?  Will my W7U validate if I do this?  Or will I end up buying another license?  $200 to fix what seems to be a Microsoft problem seems almost as silly as uninstalling 192 updates.

    Also Security Update KB2507938 and KB2487426 and KB978637 failed to uninstall on the M4300

    Update KB976902 and KB2533552 do not have option to uninstall

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  3. Anonymous
    2012-03-07T16:40:46+00:00

    I have 192 updates.  Dell M4300 Win7 Ux64. Firmware A16

    There has GOT to be a better way than uninstalling all 192 updates 1x1!!!

    Also working on a Dell D830 with fresh install of W7U x64.  Doing the updates right now to see if it magically does better with a clean drive.  Also Firmware A16

    I see that MSE gets in the road also?  UGH!  The D830 runs Mac OSX 10.6.1 with less problems than Win7.  Don't mean to start a flame war, but how does Apple get OSX to run so much nicer even on a H@ckinto$h?

    Can someone find a way to script the update UN-installer?

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