Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-03-01T07:16:54+00:00

    Hi Mark, Could not get command to create file "packages.txt. Have not used Vistalizator but have used windows tranlation tool. Here is info on my notebook:   System Security Status CIS Benchmark Score Available only for Windows 2000, XP Pro, and 2003 Virus Protection Up-to-date Microsoft Security Updates Up-to-date Computer Profile Summary Computer Name:  RonsNotebook-PC (in WORKGROUP) Profile Date:  Monday, February 28, 2011 11:09:14 PM Advisor Version:  8.1p Windows Logon:  Ron's Notebook-PC   Plan for your next computer refresh... click for Belarc's System Management products   Operating System   System Model Windows 7 Home Premium (x64) (build 7600) Install Language: English (United States) System Locale: English (United States)   ASUSTeK Computer Inc. N90SC 1.0 System Serial Number: 102616060079 Enclosure Type: Notebook Processor a   Main Circuit Board b 2.80 gigahertz Intel Core2 Duo 64 kilobyte primary memory cache 6144 kilobyte secondary memory cache 64-bit ready Multi-core (2 total) Not hyper-threaded   Board: ASUS CORPORATION N90SC 1.0 Bus Clock: 267 megahertz BIOS: American Megatrends Inc. 205 01/21/2010 Drives   Memory Modules c,d 734.43 Gigabytes Usable Hard Drive Capacity 545.08 Gigabytes Hard Drive Free Space HL-DT-ST BDDVDRW CT10N ATA Device [Optical drive] ST9500325AS [Hard drive] (500.11 GB) -- drive 1, s/n 5VE6CYT2, rev 0002SDM1, SMART Status: Healthy ST9500325AS [Hard drive] (500.11 GB) -- drive 0, s/n 5VE6D0C0, rev 0002SDM1, SMART Status: Healthy   4096 Megabytes Usable Installed Memory Slot 'DIMM0' has 2048 MB Slot 'DIMM1' has 2048 MB   Local Drive Volumes   c: (NTFS on drive 1) 125.02 GB 38.48 GB free d: (NTFS on drive 1) 359.35 GB 298.53 GB free f: (NTFS on drive 0) 250.05 GB 208.07 GB free   Network Drives   None discovered Users (mouse over user name for details)   Printers local user accounts last logon  Ron's Notebook-PC 2/28/2011 6:05:20 PM (admin) local system accounts  Administrator 2/3/2011 5:10:43 PM (admin)  Guest 2/28/2011 11:06:42 PM  HomeGroupUser$ 2/28/2011 11:06:43 PM  Marks a disabled account;    Marks a locked account   Canon iP6700D on LPT1: Canon iP6700D on \hahtfamily\Canon iP6700D Microsoft Shared Fax Driver on SHRFAX: Microsoft XPS Document Writer on XPSPort: Controllers   Display ATA Channel 0 [Controller] (2x) ATA Channel 1 [Controller] SiS PCI IDE Controller Standard Dual Channel PCI IDE Controller   NVIDIA GeForce GT 220M [Display adapter] Generic PnP Monitor (18.5"vis, October 2008) Bus Adapters   Multimedia SiS 7001 PCI to USB Open Host Controller (2x) Standard Enhanced PCI to USB Host Controller   Bluetooth Hands-free Audio PlayOn Virtual Audio Device Realtek High Definition Audio Virus Protection [Back to Top]   new Group Policies Microsoft Security Essentials Version 3.0.8107.0     Scan Engine Version 1.1.6603.0     Virus Definitions Version 1.99.265.0     Realtime File Scanning On   None discovered Communications   Other Devices Atheros AR9285 Wireless Network Adapter  primary  Auto IP Address:  192.168.1.119 / 24 Gateway:  192.168.1.1 Dhcp Server:  192.168.1.1 Physical Address:  00:25:D3:D9:82:26 Bluetooth Device (Personal Area Network) APIPA Address:  169.254.140.206 / 32 Dhcp Server:  none responded Physical Address:  00:22:43:D4:C8:C3 Bluetooth Device (RFCOMM Protocol TDI) Microsoft 6to4 Adapter Microsoft ISATAP Adapter Microsoft Virtual WiFi Miniport Adapter APIPA Address:  169.254.34.61 / 32 Dhcp Server:  none responded Physical Address:  06:25:D3:D9:82:26 SiS191 Ethernet Controller APIPA Address:  169.254.150.188 / 32 Dhcp Server:  none responded Physical Address:  90:E6:BA:F1:AC:08 Teredo Tunneling Pseudo-Interface   Networking Dns Servers:  24.205.224.36 24.205.192.61 68.116.46.115   Microsoft AC Adapter Microsoft ACPI-Compliant Control Method Battery Microsoft Composite Battery Broadcom Bluetooth 2.1 + EDR USB Device Microsoft Bluetooth Enumerator Bluetooth L2CAP Interface Bluetooth Remote Control HID Non-User Input Data Filter (KB 911895) HID-compliant consumer control device USB 2.0 1.3M UVC WebCam Keyboard Device Filter Microsoft USB Wireless Mouse (IntelliPoint) Synaptics PS/2 Port TouchPad [Mouse] Microsoft Wireless Router Module Realtek USB 2.0 Card Reader USB Composite Device USB Root Hub (3x) Generic volume shadow copy   See your entire network map... click for Belarc's System Management products   new Network Map (mouse over IP address for physical address) [Back to Top] IP Device Type Device Details Device Roles 192.168.1.1  Router Cisco / Valet Plus M20 M20 / #CVK01K637783 DHCP Server, Gateway, Web Server 192.168.1.114  Network Device Linksys 192.168.1.119  Windows 7 Workstation Ronsnotebook-pc (in WORKGROUP) Web Server, Samba Server, Print Server 192.168.1.120  Physical Address 00:26:E8:AE:58:8B 192.168.1.121  Windows 7 Workstation Maryjane-pc (in WORKGROUP) Samba Server, Browse Master   Find your security vulnerabilities... click for Belarc's System Management products   Missing Microsoft Security Hotfixes [Back to Top] All required security hotfixes (using the 02/08/2011 Microsoft Security Bulletin Summary) have been installed.   Manage all your software licenses... click for Belarc's System Management products   Software Licenses [Back to Top] Adobe Systems - Elements 9 Organizer 1057-1001-9737-7477-5962-0500 Adobe Systems - Adobe Photoshop Elements 9 1057-4641-8884-9522-4321-5507 Belarc - Advisor a1df02c5 CyberLink - Power2Go CDS090505-01 Microsoft - Internet Explorer 00359-OEM-8992687-00007 (Key: ***)e Microsoft - Office XP Professional with FrontPage 54185-640-0000025-17244 (Key: ***) Microsoft - PowerShell 89383-100-0001260-04309 Microsoft - Streets & Trips 2006 77219-544-9161693-04341 Microsoft - Windows 7 Home Premium (x64) 00359-OEM-8992687-00007 (Key: ***)e   Find unused software and reduce licensing costs... click for Belarc's System Management products   new Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]       i   2007 Microsoft Office system Version 12.0.6545.5000       i   Acrobat.com    ı  i   Adobe Acrobat Version 9.4.2.220       i   Adobe Help    ı  i   Adobe Photoshop Elements Version 9.0    ı  i   Adobe Reader and Acrobat Manager Version 1.4.7.0   ıı  i   Adobe Reader Version 9.4.2.220       i   Adobe Systems Inc. - 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AFBAgent Version 1, 0, 4, 0   ıı  i   ASUSTek Computer Inc. - AI Recovery Version 1.0.0.6    ı  i   ASUSTeK Computer Inc. - ASUS FancyStart Version 1.0.6.0   ıı  i   ASUSTek Computer Inc.

    • ASUS MultiFrame Version 1, 0, 0, 19       i   ASUSTek Computer Inc. - BIOS Flash Program Version 2.29.0       i   ATK - Power4Gear Hybrid Version 1.1.0.0    ı  i   Belarc, Inc. - Advisor Version 8.1p    ı  i   Broadcom Corporation. - Bluetooth Software Version 6.2.0.9600       i   Canon IJ Driver Uninstaller Version 1.1   ıı  i   CANON INC. - BJEZPRN.EXE Version 3, 6, 0, 0       i   Canon User Registration Version 2.0.0.101   ıı  i   Cisco Software Version 1.3.11006.1    ı  i   Cisco Systems, Inc. - Network Magic Version 5.5.09170.0    ı  i   Cisco Systems, Inc. - Pure Networks Platform Version 11.2.09170.0       i   CyberLink Corp. - LabelPrint Version 2.5.0.1720    ı  i   CyberLink Corp. - MUI StartMenu Application Version 1.00.1203       i   CyberLink Corp. - Power2Go Express Version 6.1.0.2713       i   CyberLink Corp. - Power2Go Version 6.1.0.2713       i   DeviceVM, Inc. - Installer Common Modules Version 1.0       i   Digiarty Software, Inc. - WinX DVD Ripper Platinum Version 6.0.2       i   Digiarty Software, Inc.
    • WinX HD Video Converter Deluxe Version 3.10.2.0    ı  i   ECAREME - EeeStorage Version 1.0.3524.15967       i   Flash10l.ocx       i   Flash10m.ocx       i   Flash9f.ocx    ı  i   GFNEXSrv Version 1, 0, 0, 8   ıı  i   Glarysoft Ltd - Glary Utilities Version 2.32       i   Hyperionics HyperCam 2 Version 2, 0, 0, 0    ı  i   Hyperionics HyperCam Version 2.23.2.0    ı  i   LG Electronics - B2C NotiAgent MFC ?? ???? Version 1, 0, 5, 5       i   LG Electronics - B2CAppUninstall ?? ???? Version 1, 0, 1, 0   ıı  i   LGMLauncher ?? ???? 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UK - AVS Photo Editor Version 2.0    ı  i   PicPick    ı  i   ReminderApp Version 1.0.0.0    ı  i   Siber Systems - RoboForm Version 7-2-0    ı  i   Skype Extras Manager Version 1.0.0.0    ı  i   Skype Version 5.1       i   Splendid Compatibility Tool   ıı  i   Splendid Utility    ı  i   SRS Universal Audio Processing Object for Windows Vista Version 1.7.3.0       i   Sun Microsystems, Inc. - Java(TM) Platform SE 6 U23 Version 6.0.230.5    ı  i   Sun Microsystems, Inc. - Java(TM) Platform SE Auto Updater 2 0 Version 2.0.2.4    ı  i   Synaptics Pointing Device Driver Version 13.2.6.1 20Jul09   ıı  i   The Webshots Desktop Launcher Version 3, 1, 5, 7619    ı  i   Visicom Media Inc. - EXERunne Application Version 1, 0, 0, 2    ı  i   WinZip Version 15.0 (9334)       i   Yahoo! Inc. - Y! BrowserPlus Version 2.9.8.0

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  2. Anonymous
    2011-03-01T06:43:09+00:00

    Dear Mark,

    My Notebook Model is ASUS A42JV-122C460M with Motherboard model of K42Jv from ASUSTeK Computer Inc.

    I don't think I have ever used Vistalizator (this is the first time I've heard about this software anyway) or similar tools. I just selected English as my default language. Don't know though if the manufacturer installed some addition language before I purchased this notebook... (There's some program that came pre-installed from ASUS that I don't even know what for...)

    Perhaps this is also the reason why I can't install IE9 beta/RC, because the error code is the same...

    Regards,

    Ferdian87

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