Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-03-01T00:42:06+00:00

    Hi Ferdian87 and RonaldHaht,

    Your logs indicate you are using Windows 7 Professional edition. However, I see multiple languages installed on your PCs. I believe this to be causing the issue. Can you let me know how you were able to get multiple languages installed on Professional edition? To my knowledge only Enterprise and Ultimate editions support multiple languages.

    Do let me know so I can figure a way to help you install SP1.

    Thanks,

    Mark [MSFT]

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  2. Anonymous
    2011-03-01T00:28:42+00:00

    Sorry for late replies, here's link to my log files:

    http://cid-9d16246c5d366002.office.live.com/browse.aspx/log%20files%20for%20SP1?nl=1&uc=10

     

    If you need the list of my programs in my computer:

    1. 7-zip 9.20 (x64 Edition)
    2. Acrobat.com 1.6.65
    3. Adobe AIR 2.5.1.17730
    4. Adobe Flash Player ActiveX and Plugin 10.2.152.26
    5. Adobe Reader X 10.0.1
    6. Advanced SystemCare 3.7.3
    7. AnyBizSoft PDF to Word (Build 3.0.0)
    8. Default ASUS Softwares
    9. ATK Package
    10. Bing Bar 6.3.2322
    11. Boingo Wi-Fi
    12. CCleaner 3.03
    13. Control Deck 1.0.5
    14. CyberLink LabelPrint
    15. DAEMON Tools Lite 4.40
    16. DAP Plugin for 64-bit IE
    17. Download Accelerator Plus 9.5.0.4
    18. Easy Watermark Studio 1.1
    19. ESET Online Scanner V3
    20. ETDWare PS/2-x64 7.0.5.10_WHQL
    21. Fast Boot (ASUS)
    22. Feedback Tool (Microsoft)
    23. Intel Turbo Boost Technology Monitor
    24. Intel Control Center
    25. Intel HD Graphic Driver
    26. Intel Management Engine Components
    27. JMicron Ethernet Adapter NDIS Driver
    28. JMicron Flash Media Controller Driver
    29. K_Series_ScreenSaver_ENG
    30. Kamus 2.04
    31. K-Lite Mega Codec Pack 6.9.5
    32. Malwarebytes Anti Malware 1.50.1
    33. Microsoft .NET Framework 4.0
    34. Microsoft Mathematics 4.0
    35. Microsoft Office Professional Plus 2010
    36. Microsoft Office Visio Professional 2007
    37. Microsoft Security Essentials 2.0
    38. Microsoft Silverlight 4.0.601.29.0
    39. Microsoft SQL Server 2005 Compact Edition (ENU)
    40. Microsoft Visual C++ 2005 and 2008 plus update
    41. Mozilla Firefox 4.0b12
    42. MSXML 4.0 SP3 Parser
    43. Nitro PDF Reader 1.4.0.11
    44. NVIDIA Driver
    45. NVIDIA Physx
    46. Panda USB Vaccine 1.0.1.4
    47. Realtek High Definition Audio Driver
    48. Revo Uninstaller 1.91
    49. SigmaPlot 10.0
    50. Skype 5.1
    51. SmartDefrag 1.50
    52. Speedbit Video Downloader
    53. SRS Premium Sound Control Panel
    54. syncables desktop SE
    55. Times Reader
    56. WIDCOMM Bluetooth Software
    57. Winamp 5.601
    58. WinDjView
    59. Windows Live Essentials 2011
    60. Windows Live Sync
    61. WOT for IE (IE 8, can't install IE 9 RC)
    62. Yahoo! Browser Plus 2.9.8
    63. Yahoo! Messenger 11

     

    Ferdian87,

    Thanks for sharing your logs. Are you able to find the following file:

    C:\Windows\winsxs\manifests\amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_6.1.7600.16385_fr-fr_780e371315c2c72f.manifest

    Mark [MSFT]

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  3. Anonymous
    2011-03-01T00:25:43+00:00

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