Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  2. Anonymous
    2011-02-27T13:29:56+00:00

    These who've got a 0x080073701 problem should try to post all programs which they've got on pc's. Then we'll be able to compare and think which program could have caused this error.  I'll start :

    -Adobe(Flash Player ActiveX/Plugin, Photoshop CS5, Reader X)

    -Ashampoo Burning Studio

    -Catalyst 11.1

    -CCleaner

    -CPUID

    -Deamon Tools

    -Eset NOD32

    -Fraps

    -Gimp 2

    -Google Chrome

    -IE 8

    -Java 6 UP 21 & 24 (64-bit)

    -MS Games for Windows Live & Live Redistributable

    -MS Silverlight

    -MS Visual C++ 2008-2010

    -OpenAL

    -Realtek Internet & Audio Drivers

    -Skype 5.1

    -Revo Uninstaller

    -Speccy

    -Sunrise Seven

    -TuneUp Utilities

    -WinRAR

    PS. I've done the In-Place Upgrade and nothing changed.

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  3. Anonymous
    2011-02-27T06:44:53+00:00

    I'm having same problem downloading SP1.  Strange thing is I had no problem downloading this to my wife's laptop and it has same windows firewall and microsoft security essentials as I have. Going to try everything suggested and try again.

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