Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-03-09T00:35:02+00:00

    131 updates. Is an X66IC

    I give up. Will reinstall windows 7.

    Thanks microsoft for this mess.

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  2. Anonymous
    2011-03-07T20:29:15+00:00

    Hi JPFIG, Lluis Olle (and others reading this),

    You will only need to remove the updates that are under "Microsoft Windows". Are there 98 updates installed under there?

    Lluis Olle, what is the model of your PC?

    Mark [MSFT]

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  3. Anonymous
    2011-03-06T10:24:43+00:00

    Is an ASUS notebook ?

    Yes, ASUS M60J

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