Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

Was this answer helpful?

60+ people found this answer helpful.
0 comments

95 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2011-03-03T08:00:43+00:00

    Dear Mark,

    I never use a system recovery disk or do a factory reset at any point. I just bought this laptop at November 25, 2011 and so far never experience any issue except for installing Windows 7 Service Pack 1 and IE 9 beta/RC.

    Regards,

    Ferdian87

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-03-02T23:47:09+00:00

    Hi Mark,

     

    Here's my CBS folder, it has name 'CBS_20110302.zip' and unfortunately last night my computer do the clean-up on CBS logs so the record is vanished, but today I run the those commands again and still result the same error, so the result is recorded in the CBS logs.

     

    Here's the link:

    http://cid-9d16246c5d366002.office.live.com/browse.aspx/log%20files%20for%20SP1?uc=1

     

    Also, I have tried to run 'lpksetup' from elevated command prompt, but the uninstallation is failed, same with RonaldHaht.

     

    Regards,

     

    Ferdian87

    Ferdian87 -- Did you use a system recovery disk or do a factory reset at any point, like Ron?

    I'm trying to find a way to get you 2 restored without resorting to a full reinstall of Windows 7.

    Mark [MSFT]

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-03-02T21:37:54+00:00

    I'll let Mark check it out first.  Thanks

    Was this answer helpful?

    0 comments