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Dear all;
Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.
First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.
At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were also charged for repairing.
I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:
If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.
I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting.
If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.
After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.
Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.
:smileymad::smileymad::smileymad:
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i am also facing the problem by nokia customer care. nokia has a team of unskilled n stupid employees. they don't even know how to talk with customer. my lumia 820 phones digitizer had broken i submitted it to customer care near to my home i have not given a proper job sheet neither a job sheet nor a complaint number my phone is not registerd on their database they are not replying me properly n now they have refused to give my phone back on time
good morning sir, /madam i am dr arun prakash purchased nokia 1320 mobile on aug.2014 since day one i have display problem they said they will give a new mobile but not many times this problem continues till now which is not rectified now the mobile is in multiple mobe care sri gokulam towres gadhipuram coimbatore tamil nadu ,21.10.2015 after giving for service they have not rectified my promblem and no service warranty for that also,.
sir/madam, my issue is two times they have not given joBsheeT despising my complaint now i am the loser that during warranty same problem and after warranty same ,MOST OF THE DAYS MY MOBILE WAS IN SREVICE STATION TO KEEP THIS IN MIND.
BUT NOW SAYING THAT WARRANTY IS OVE I HAVE ALL VIDEO RECORDING DATE WISE DISPLAY PROBLEM SHOWN TO THE CARE CENTER PEOPLE EVEN NOW ,I FEEL VERY BAD THAT I AM NOT CARED BY MICROSOFT DURING AND AFTER WARRANTY,KIND TAKE IT AS SERIOUS ISSUE DO THE NEEDFULL.
MOB.NO.9626172147.
IMEI NO.359179056251787
COMPL.NO .1311383566,TANKING YOU DR.A.ARUN PRAKASH
PLEASE CONSIDER AS SPECIAL ISSUE MUST BE VERY RARE LIKE THIS.
Arun, Microsoft-Answers are not leveraged as feedback channel. Therefore, this discussion board is not connected to the complain department either. The ‘idea’ about Microsoft-Answers is to connect end-user with each other, and help in case of software issues. This limitation of this board is not obvious, therefore, I do not like this disconnection either … but those are the facts. Furthermore, I am unsure why this thread was not closed or removed already. Anyway, because you describe a hardware issue, you have to follow-up with your repair centre. If they are of no help, I recommend to seek for independent customer advisory. They know the laws in your specific country. Microsoft-Answers is a global discussion board.
Pakistan Nokia care services is very bad ,they don't install me windows 10 software in lumia 435.they said we have no proper windows 10 software 10 software. so due this I loss my boot system of lumia 435.so take an strong reaction against Pakistan Nokia care services.because they don't deal good with all lumia operators or a user of lumia so plz very hubel request to you plz take an action plz
