I want to register complaint against a Nokia Care Service Centre.

Anonymous
2011-07-30T05:03:44+00:00

Dear all;

Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.

First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and  for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the  mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.

At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were  also charged for repairing.

I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:

If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.

I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting. 

If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.

After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.

Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.

:smileymad::smileymad::smileymad:

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  1. Anonymous
    2014-09-23T05:08:16+00:00

    Moved to Asha and other Nokia Series 30 and Series 40 phones Board

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  2. Anonymous
    2014-11-03T16:26:19+00:00

    Reg: Missing/lost of Mobile Set "NOKIA LUMIA-530 DUAL SIM" vide IMEI 1 : 355763067898480

                                                                                                                             IMEI 2 : 355763067898498

    had been lost on 02.11.2014,along with  Vodafone Sim-7872154000 & Bsnl Sim-9475415085.

    FIR lodged immediately on 02.11.2014 to Kotowali P.S. Cooch Behar.

    Ensure necessary Tracking at your level.

    With regards,

    Yours Sincerely,

    RABINDRA HARI KARJEE

    CUSTOMER/OWNER OF THE MISSING MOBILE SET.

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  3. Anonymous
    2014-11-12T13:47:01+00:00

    Repeated occurrence of Touch and Microphone issue

    My complaint No : 1-15714842149

    Hi,

    I have purchased a nokia lumia 720 in the month of Feburary 2014 and with in couple of months i started facing Touch and Microphone issue with the device so i took it to a nearest nokia care center which is located at:

    Land Mark Complex, Sampath Vinayaka Temple Rd, Opp. Dubai Shopping Centre, Waltair Up Lands, Ram Nagar, Visakhapatnam, Andhra Pradesh 530002

    0891 270 6706

    They took my hand set in for repair and with a few days they repaired my device and returned it to me stating that they replaced the parts (i thought wow a new device which got its parts repalced). Then i started using the device and again after a couple of months the same old issues popped up and the phone statred to hang. I again took it to the nokia care and asked them to replace my device as the same issues popped up well they explained me that this time they will ensure that the issue is fixed permenantly so i agreed for a repair and they took the

    device in for repair for the second time. In a few days time they called me stating that my hand set has been repaired, i took the device and started using it and the same issues popped up in a months time where i felt like dumping my handset as it troublled me a lot.

    But i could'nt as its hard earned money so i took it in to the nokia care again asking for a replacement, they explained me stating that an inappropiate touch has beed replaced to my device which proved not compatible so that is the reason the issue popped up again.After lots of discussion and argurment they said that they will send to the company and asked me call '30303838' to file a complaint.

    I gave my handset in for repair on '04/10/2014' and i called the number to file a complaint, the poor agent could not do much and transferred to a senior technician who will repair my product. I asked for a replacement of the product but the person disagreed stating that they will repair the product and give a permenant fix. I could not understand what's new they are going to try for the third time and asked the same the person kept on saying that they will fix it and if i face any issues next time they will replace my product.While i was waiting i got a

    call from a nokia care person asking for a feedback how is phone working now.I got upset and told him that my phone is with you guys.

    How wonderful is this for a support/service from Nokia.

    I just could not do anything else, so i waited and after 15 days went to the nokia care asking for the status of my device they asked me to come after a week, i went back after a week they dont have an answer except stating that my phone has been sent for repair and asked me to come back after a few days, i went back after a few days and this time they said that it will take much more time and asked me not to waste time by coming to

    the nokia care and if i had any complaints just contact the above number and plead them to send my phone as soon as possible.Is this the kind of service that nokia does an international company with garbage service and just dont know what to do service reps.

    I called the complaints ppl and explained what happened. The poor representitive could not mush but to keep on apologising me, and she suddenly said that she could see in her system that my product got repaired and i would receive my product in a couple of days, wow i felt after my product been repaired for 25 odd days finally iam getting it, but i got a call from a technician stating that they just received my product and they will repair

    ir and it would take a few more days to get my device repaired, i asked him to call back as i was a bit busy then, he agreed to do so but did not call me back. I called up the same complaints number and asked for a manager hoping that he could help me out, but the manager could not do anything differt than the agent, after a long discussion he said he could not give me a replacement or some extended warranty stating that it will take 10-15 days for my device to get repaired but he said that he could arrange a call back from the technician who is going to repair my device as i had the same question 'What magic are you going do this time..?'.BUt no one called me up... Can some one explain me or aswer me is this kind of a support that nokia provides.

    With in the 1 year warranty that they provided me with device, my phone is with these guys for alsmot 2-3 months, so what satisfaction will i get with the device that i have purchased.

    The calls that i made were paid calls and the nokia people did not have time to call me back.Today is 30/10/2014 still my device is with them.I would never ever buy a product from nokia as the service and support that they provide is sick.Iam sure that i will face issues with my device again and once the warranty is out they are going to treat me as a dog.

    Today is 12th of November and still my phone is with Nokia.

    Iam just not posting a complaint iam sharing my agony with you.

    Thank You nokia.

    Hope some one of an higer authority(someone who can react and change things) reads this post and does the 

    needful.

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  4. Anonymous
    2014-12-04T04:56:12+00:00

    Nokia customer care center in Jaipur is really pathetic. I don't understand why brand like nokia is hiring such a unprofessional people for their customer care. The customer care centres are to help customers with their problems but I guess nokia customer care centres are to insult their customers, humilate them and fight with them.

    I faced this situation yesterday when one of their worker(even not sure whether he was a worker or not) started arrguing with me and abusing me. When I went to manager to complain about him he started taking his side and asked me to go out. I never faced such a humiliation anywhere like this. I guess nokia has lost it's standard and started hiring ill mannerd villagers to help the customers. I will never suggest anyone to buy nokia phones as your customer care are really pathetic and of low standard.

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  5. Anonymous
    2014-12-15T13:25:26+00:00

    Hi salmat,

    We are very sorry to hear about the experience that you had. Allow us to help you. May we know the model of the device? Why did you send it for repair? Have you tried going to another Care Center to have your phone assessed? 

    We'll wait for your reply.

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