I want to register complaint against a Nokia Care Service Centre.

Anonymous
2011-07-30T05:03:44+00:00

Dear all;

Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.

First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and  for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the  mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.

At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were  also charged for repairing.

I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:

If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.

I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting. 

If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.

After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.

Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.

:smileymad::smileymad::smileymad:

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  1. Anonymous
    2014-08-13T15:33:13+00:00

    Hi,

    Inspite of going to the service centre thrice my phone is still having the "On hold" problem. The mobile goes OH HOLD during conversation. This problem persists since the purchase of the mobile and has caused a lot of problem to me going to the service centre. Also, the data is everytime deleted due to which all my contacts are erased.

    As the service centre is unable to resolve the issue and it seems that a defective product has been sold by Nokia, I want a replacement of the detective phone now or else will report it to various consumer forums and consumer court.

    Phone Model Nokia asha 311

    Moderator's note: The post was edited. Email address was removed. For security purposes, avoid posting any of your personal information on public forums like this.

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  3. Anonymous
    2014-04-30T04:52:43+00:00

    Hi C5005MP,

    did you fill in or get any service order form? There be should all accessories, be listet which brought to service together with the device. If your memory card is listed there you should complain it at care point.

    Of course, it is incomprehensible that such a memory card in case of doubt is not exchanged as a goodwill gesture. However, it is undoubtedly an exaggeration to make the complete Nokia company responsible for the loss of a memory card in one only of their partners.

    I suggest again to describe the facts in the service center and ask for a solution obliging. If the service employe will not help you should contact his superiors. Due to get customer friend solution and a safistied cistomer I think they will refund the memory card.

    Otherwise you can contact your local Nokia support representitives (contact details at local nokia webpage). Maybe they find a solution together with their service partner. Did you already try this before complaining about Nokia?

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  4. Anonymous
    2014-04-30T04:21:21+00:00

    I gave my handset with a broken charger socket for repair to M/s Durga Communications, Shop No. - 48, Mall Road, Kingsway Camp, Delhi - 110009 on 28th April 2014. While surrendering the handset, the employee duly handed me back the SIM, battery and the back cover. When I went back to collect the repaired handset the next day on 29th April, Mr Pankaj Sukheja of M/s. Durga Communications pointed out that the memory card is absent in the slot! He is of the opinion that  the unknown employee must have handed me over along with the battery, SIM and back cover at the time of surrendering the handset for repair, but which did not happen.

    Now, my concern is about the integrity of the people Nokia's franchise employ. I gave my handset for repairing in good faith that the said enterprise is an authorised Nokia service centre, only to be rudely shocked by artilces/parts bieng stolen. Also, a multinational company with a large international presence as Nokia is expected to have certain standard protocol to be trained to each employee while dealing with customers; how can you expect an independent customer to be already aware of his/her liabilities without a sensitization by the contact employee abou the same? This was just a puny 2GB memory card in my case, but the experience that has been exemplified by the employee of your franchise leaves me with an utter unfortunate disdain towards Nokia's work ethics; after all the theft of my memory card happened at the premises that operates under the Nokia brand.

    P.S.- Let me also mention that I have been a Nokia user since 2003; have used Nokia handsets from the basic to the high end, across the price segments, even setting a trend amongst peers. Never had minded on spending my money on a Nokia; and whether you (if at all anyone concerned is reading this) care or not but that ends now!

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  5. Anonymous
    2014-04-16T07:12:45+00:00

    Moved to Nokia Lumia board

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