I want to register complaint against a Nokia Care Service Centre.

Anonymous
2011-07-30T05:03:44+00:00

Dear all;

Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.

First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and  for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the  mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.

At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were  also charged for repairing.

I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:

If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.

I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting. 

If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.

After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.

Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.

:smileymad::smileymad::smileymad:

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  1. Anonymous
    2013-03-03T07:25:42+00:00

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  2. Anonymous
    2013-02-13T07:36:00+00:00

    @ addy56- This being a User-to-User Forum you need to contact Nokia thru' here to lodge any such complain ..

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  3. Anonymous
    2013-02-13T06:56:37+00:00

    My name is Arun Kumar singh.

    I handover my Nokia X2-00 to Nokia Care - Bharati Telecom , Tezpur (Asssam) (9854044990) at 25/12/12 , when it was under Guarantee . and they said they'll return it within 15 working days . but now its almost 1 months and 20 days , and its still not repaired.

    My Nokia X2 was having a Problem under which it was not Showing any Networks even within Strong Network Area.

    They are continuously extending the date . when ever we call to confirm if Its Repaired or not they say - Its Still not Repaired. and now its Guarantee period is also Over which was in Feb 2k13 itself.

    i never expected such customer care service from Nokia. :thumbdown:

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  4. Anonymous
    2013-02-05T17:35:34+00:00

    I have given my Nokia E5 (red) Handset for repairing on 12-Jan-2013 as Key pad was not working. Job sheet no is 672504867/130112/10. As per Communication to me, some Hardware problem was detected in the phone and same has been sent to Head office for repairing. I got a call from Head office service engineer that faulty part is available in Black color & not in Red color but i refused it as Black color is not auspicious for me that's why i bought Hand set in Red color .He replied that he will change it to White or other color .I didn't get any communication from NCC after that. I called NCC, Pune and inquired about the phone. I got the reply that Handset has come from H.O in Black color. I was wondering that why H.O. Service Engr .called me when after refusal also my handset has been sent in Black color .NCC , Pune returned back it to H.O. again .In all this process no one except me is suffering .It is more than 20 days but m still waiting delivery of my Handset L

    I bought the Handset considering Quality of Nokia care services and their Punch line as “Connecting People “ but now I realized that how Nokia can connect the people when it is not able to manage their staff ,such a Unprofessional staff . I thing “Cheating People” Punch line suits Nokia.I have set up my mind that I will never ever suggest anyone to buy Handset of Nokia

    I think, you can understand my dissatisfaction level so request you to please deliver my handset to me without Delay and Manage the Services properly.

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