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Dear all;
Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.
First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.
At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were also charged for repairing.
I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:
If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.
I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting.
If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.
After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.
Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.
:smileymad::smileymad::smileymad:
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I Placed order for Body of Nokia C5-00. on the date of 16th July 2013 with the advace amount 500,
But i still didnt get any call from Nokia Care for the order.
I called to Nokia Care office got a reply that it will take another 1 month dealy for body, because Nokia dint have C5-00 body available.
Plz
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my mobile model number is nokia 5800 xpress music. i changrd its touched( code- 269256) and it cost me a total of Rs. 2698/-. did the person cheated me?
i didn't get my lumia 520 from nokia care centre till 1 month:angry:
This is to inform you that I had purchased Nokia E-72 IMEI No. 3************** which was recently got out of order due to water went inside and now the display is not working therefore I had visited to Nokia Service Center (1st Floor, Rasheed Enclave, Nagar Palika Road, Mugal Darbar, Barabanki) where I told about the problem and got the mobile phone submitted on 02/07/2013 with Job No. 6790. Executive asked me to visit at evening for getting the mobile . When I went there executive asked me to visit on 05th July’2013 at Morning. Again, I had visited there, executive told me that it will take another 04 to 05 days to get the same in order. I said kindly revert the phone to me so that, I would be able to give the same to Nokia Service Center at Lucknow cause you people are taking me for a ride since last couple of days and asking more days for this work. Asking for the same, they have started misbehave and told that if you want.. we can revert to you but no one is in Lucknow and anywhere to get the same in order as we people will get the one wire disorder and the phone will not be in order anymore. Nokia is always known for Customer Centricity. However, I am very much disappointed for such kind of services and actually Nokia is forcing me to lodged the complaints at consumer court against this services. Kindly look into this on utmost priority and get my phone in order.
Moderator's note: The post was edited. Phone's IMEI was removed. For your safety, please do not publish any of your personal information.
