I want to register complaint against a Nokia Care Service Centre.

Anonymous

Dear all;

Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.

First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.

At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were also charged for repairing.

I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:

If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.

I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting.

If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.

After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.

Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.

:smileymad::smileymad::smileymad:

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98 answers

Anonymous

2013-07-27T13:35:09+00:00

i didn't get my lumia 520 from nokia care centre till 1 month:angry:
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Anonymous

2013-07-05T08:49:21+00:00

This is to inform you that I had purchased Nokia E-72 IMEI No. 3************** which was recently got out of order due to water went inside and now the display is not working therefore I had visited to Nokia Service Center (1st Floor, Rasheed Enclave, Nagar Palika Road, Mugal Darbar, Barabanki) where I told about the problem and got the mobile phone submitted on 02/07/2013 with Job No. 6790. Executive asked me to visit at evening for getting the mobile . When I went there executive asked me to visit on 05th July’2013 at Morning. Again, I had visited there, executive told me that it will take another 04 to 05 days to get the same in order. I said kindly revert the phone to me so that, I would be able to give the same to Nokia Service Center at Lucknow cause you people are taking me for a ride since last couple of days and asking more days for this work. Asking for the same, they have started misbehave and told that if you want.. we can revert to you but no one is in Lucknow and anywhere to get the same in order as we people will get the one wire disorder and the phone will not be in order anymore. Nokia is always known for Customer Centricity. However, I am very much disappointed for such kind of services and actually Nokia is forcing me to lodged the complaints at consumer court against this services. Kindly look into this on utmost priority and get my phone in order.

Moderator's note: The post was edited. Phone's IMEI was removed. For your safety, please do not publish any of your personal information.
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Anonymous

2013-06-26T06:58:42+00:00

Nokia customer service is useless and pathetic... I have never experienced such a bad experience with any other brands. I have my own experience with Nokia and I will never recommend nokia devices to anyone.... ...... Nokia i realy trust your mobiles but now i dont because i Bought aa new nokia lumia 720 on 21st june friday but on sunday it get switch off and not got no i go to the shop they take phone from me and give the phone to me after few hours ther said phone was not charged i come bact and charge my phone for two hours again the phone get switch off and not on i give the phone the shop from were i buy the phone yet they havent return the phone to me .I WANT NEW HANHSET BECAUSE AFTER BUYING OF PHONE IN TWO DAYS IT IS NOT WORKING PROPERLY WHAT WILL HAPPEND AFTER 1 OR 2 MONTHS SO I WANT AA NEW HANDSET ..............HELP ME WITH MY PROBLEM
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Anonymous

2013-06-24T05:10:09+00:00

i purchased nokia lumia 710 thinking i am getting one of the best mobile phone but soon after the purchase there was problem with the picture clearity....i thought it'snot a big deal then comes problem with the internet . i am using tata docomo internet connection which works very well...i use to get the ERROR while connecting saying"RADIUS ERROR' & net stoped getting connecting........afer going to chinchwad nokia service centre i was told that thia is internet providers fault not lumia..i went to docomo office there i was told that the error was in lumia..

after going from nokia-docomo then docomo-nokia for several times .......I decided to re-set the phone an see if that works finaly i did re-set my phone &surprisingle internet was working fine once again but i had to loos all my data ....this i hade to do 3-4 times in 5months...............................till her i was OK but

NOW there is a bigger problem where NOKIA SERVICE CENTRE in chinchwad (pune) is acting like a store keeper

........the problem is. one morning my lumia 710 was showing "CHARGING" when connected to charger but was not charging..i took phone to service centre where i was told that the phone was water damaged so tha warrenty

wont cover , i said let me take the phone &connect the phone to charger an see if i can take backup for my date as it was important ,but when connected charger phone was turning on ok but touch screen was not working,,,,

Next day took phone back to the custmer service& after wating for almost an hour i get a chance to sit in front of lady who was suppose to take care, i explained her each &every thing,,,,,without even checking the phone she goes to a guy working on other phone..when ske comes back tells me"Sir touch screen will cost u 3650 is it ok.." I said pls check the phone &then give me the details of what has to be done because the charging is not working as well..she says ok sir you have to leave the phone & we will call you tommorow after checking your phone...

next day I get a call and the lady gives me the same thing"Sir touch screen will cost u 3650 is it ok.."...i told here what happend the other day in there service centre.........&again i get the same reply OK SIR LET ME CHECK AND I WILL CALL YOU >>>>>>>>>...

PLS LET ME KNOW WHAT CAN I DO OR GIVE ME THE NUMBER FOR PROPER SERVICE CENTRE
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Anonymous

2013-06-14T13:52:42+00:00

Hi I have a Nokia c2-01. It is under warranty or i would like to say it is only 3months old that i have purchased it. Since few days my 0 keypad was not working. I went to Nokia care balasore(Orissa.). But they said they found some moisture marks near microphone. So they are not going to repair it for free as it is going under LIQUID PROBLEM section.They accepted the moisture marks is normal near microphone & it has nothing to do with keypad. But as there are marks so the warranty of full set is void. & i have to pay the charge for service .And i would also say the customer service is worse till now of all the nokia care centre that i have visited. Sincere request to nokia, stop giving warranty on your phones if you can't stand on that...:cursing: and give some training to your employee on how to behave with their customer.
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