I want to register complaint against a Nokia Care Service Centre.

Anonymous
2011-07-30T05:03:44+00:00

Dear all;

Please let me know contact numbers and email of the Nokia India Upper level customer officials and grievance cell.

First I want to know the exact definition/meaning of "Liquid Problem" in Nokia C5-00 or in other Nokia mobiles. Actually I was running Software Update and during updation the NSU(Nokia Software Updater) displayed message that "Connection Lost" and after many efforts it never detect my mobile phone(Nokia C5-00). Then I have submitted it to Nokia Care Centre, where they told me that the problem is related to "Liquid Problem" and  for reparing it will be charged. I want to know that what is the meaning of "Liquidity" in mobile at the time of s/w updation. They are fooling me. And if the problem is related to the "Liquid" then why the have not repaired within 8 days. Now they are saying that the  mobile has been sent to the headquarter of the Nokia. 9 months before, 15 days after purchasing the mobile the problem was related to battery in the same mobile. When I was charging the mobile with full battery, within 20 minutes the battery fully discharged with mobile got heated with a high tempearture. Then it was submitted to the same Nokia Care Centre, and they have charged me Rs. 1000(INR) while saying the problem was related to the "Liquid Problem". My phone is under warranty at the current moment.

At the last time (one week before), i have heard from many nokia users at the same Nokia Care service center that they are also facing the problem of "Liquidity" and they were  also charged for repairing.

I want to know why Nokia Care are appointing unskilled/semi-skilled Service Engineer at the Care centre, the Care centre should be highly consumer/customer oriented, not for charging amount(the earning centre).:smileymad::smileymad::smileymad:

If the problem is related to the "Liquid" then, why now it is taking too much time to be repaired. While earlier the problem is resolved within 3 days. Now why it is being late.

I know that the problem is related to the s/w, because when I was trying to reconnect the mobile at the s/w updation time after failing updation my PC displays message that Nokia ROM is not detecting. 

If it will continue then I think Nokia will lose their customers and people will think Nokia as a "Defaulter" company who doesn't care to the customer.

After all I want to know the exact definition of the "Liquid Problem" so that I can ask it to the more than one Service Centre.

Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards. Because Nokia Care Centre is sucking the blood of the customer in the form of money.

:smileymad::smileymad::smileymad:

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  1. Anonymous
    2013-03-09T17:08:45+00:00

    I bought nokia asha 311 in mid september 2012, within a week my phone started disturbing by getting restart automatically when i am online and sometimes even on offline. This problem continues in my asha 311 every day and it happens minimumly about 8 to 10 times a day. By compromising about 2 months i visited nokia care centre to get rid of the problem and able to use my phone freely. But nokia care centre have never taken it seriously and they are just providing servicing by keeping my phone for about 15 to 20 days but nothing changed and they still providing me just service all the time and results are always same that is no good result after every service. They have taken my phone for 5 times till date and kept it with them for about 20 days each time. I asked them to replace my phone but they again and again providing service but they are not ready to replace the phone. I am still facing the same problems and lot more as its increasing day by day. Please help me out by suggesting me a way that what should to get rid of this harrassments. And finally one thing i would like to say that NOKIA lost its respect and goodwill.

    my email id:

    ******@gmail.com

    Moderator's note: E-mail address was removed. It is unwise to publish personal contact information on a public forum.

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  2. Anonymous
    2013-03-03T07:34:36+00:00

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  3. Anonymous
    2013-03-03T07:25:42+00:00

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  4. Anonymous
    2013-02-13T07:36:00+00:00

    @ addy56- This being a User-to-User Forum you need to contact Nokia thru' here to lodge any such complain ..

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  5. Anonymous
    2013-02-13T06:56:37+00:00

    My name is Arun Kumar singh.

    I handover my Nokia X2-00 to Nokia Care - Bharati Telecom , Tezpur (Asssam) (9854044990) at 25/12/12 , when it was under Guarantee . and they said they'll return it within 15 working days . but now its almost 1 months and 20 days , and its still not repaired.

    My Nokia X2 was having a Problem under which it was not Showing any Networks even within Strong Network Area.

    They are continuously extending the date . when ever we call to confirm if Its Repaired or not they say - Its Still not Repaired. and now its Guarantee period is also Over which was in Feb 2k13 itself.

    i never expected such customer care service from Nokia. :thumbdown:

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