Is "RegClean Pro by Systweak" as they state a "Microsoft Gold Certified Partner"?

TIP: If you ever think your registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimized (it doesn't), read http://chris.pirillo.com/are-registry-cleaners-safe-to-use/ and/or http://www.edbott.com/weblog/2005/04/why-i-dont-use-registry-cleaners/ then draw your own conclusions.  Related => http://support.microsoft.com/kb/2563254

I purchased this product as it advertised that it would fix the error I was getting when trying to backup my laptop. It hasn't fixed the problem and they want me to download a program to enable them to access my laptop. They also want me to phone India. I just want my money back as it doesn't do what they said it would. Still waiting..........

Had I found this blog before, I wouldn't have purchased it.

I purchased this product as it advertised that it would fix the error I was getting when trying to backup my laptop. It hasn't fixed the problem and they want me to download a program to enable them to access my laptop. They also want me to phone India. I just want my money back as it doesn't do what they said it would. Still waiting..........

Had I found this blog before, I wouldn't have purchased it.

Nothing more than a scam, plain and simple!  You won't get your money back and the only reason they want you to download and install another program to allow them to access your laptop is because they want to steal yet more from you, be it private personal information or sensitive financial information.  Don't hold your breath waiting for a refund!

John

See http://www.microsoft.com/security/online-privacy/phishing-scams.aspx#Victim