Error Code: 0xC8000247 (Can't install updates)

Anonymous
2011-03-08T15:08:08+00:00

Hello all,

My system is Win 7 64bit. The last updates i received before everything stopped working was KB978601 AND kb979309.

Whilst trying to install NET Framework 4.0 it failed with error 0xc8000247. (The failing log entry reads "Exe (C:\c37f8aa0f44d24a8ae1da251\Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000247 - (null).") I have tried the standalone version which does not install and gives same error.

Windows Update does not work, it reports the service is not running. I have checked the Services utility and both update and installer are running.

I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

I ran the system resource checker and the report stated - 'Windows Resource Protection found corrupt files but cannot fix'. The files are in the CBS log but access is denied to this, so ive no idea which files it is referring to (but worrying all the same.)

I have trawled around the forums for weeks now and nothing seems to resolve things and the problem keeps getting bigger! I understand there is a Service Pack for Win 7 but i have no way of installing it???

Please, please help!

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-09-24T20:02:04+00:00

I too kept getting the same error code 0xc8000247, although on Windows Vista 32 bit.

Any microsoft download, did not work. Defender updates, Windows updates, Internet Explorer, Windows

Media Player and more.

These problems all seem to coincide with the time I upgraded my hard drive from a 160gb to a 500gb.

I used Acronis True Image to clone my original HDD and I appeared to have no issues. However after a while I notice I hadn't got any updates for defender. When investigating, I noticed the automatic updates I'd set up weren't working either.

After weeks and weeks of trawling forum after forum, trying different downloads, registry fixes, and loads of other stuff I eventually came across this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&lc=en&cc=uk&destPage=document&dlc=en&product=

It updates the Intel Rapid Storage Technology Driver (IRRT).

It does specify in the link that it is Western Digital drives, so not sure if this is the link for you, but I am sure that the

Intel Driver is the cause of your problem.

Hope it helps.

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Anonymous
2011-03-17T19:22:14+00:00

After formatting the HDD & doing the clean install and before doing ANYTHING else onlineor using/inserting a flash drive or connecting to any other computer or a local networkor reinstalling other programs or restoring your backed-up data to the computer, did you:

  1. Uninstall the reinstalled Norton AntiVirus free-trialware, and then...
  2. Run the Norton Removal Tool & reboot, BEFORE you...

<edit>

  1. Installed Microsoft Security Essentials or another anti-virus application of your choosing, and only then...

</edit>

  1. Ran the manual check for Windows Updates?

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Anonymous
2011-03-19T18:46:10+00:00

Excellent!

Your reference to "a few goes at a clean install" suggests that you did one or more additional clean installs between 10:30 UTC, 18 March & 11:15 UTC, 19 March and finally succeeded after installing MSE BEFORE running a manual check for updates per my previous replies to this thread, is that correct?

Bonus question: Did you install .NET Framework 4 (Client Profile/KB982670?) because you needed it or simply because Windows Update offered it?

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  1. Anonymous
    2011-03-18T17:48:59+00:00

    My apologies: I must have been a little bleary-eyed when I posted my last reply and I forgot something very important. I just edited that reply to correct it so please look at it again. Again, I'm sorry if my error caused you grief.

    Comment: Even if the NAV free-trialware wasn't reinstalled, you should have installed your anti-virus application before doing ANYTHING else online [including running Windows Update] "or using/inserting a flash driveor connecting to any other computer or a local network or reinstalling other programsor restoring your backed-up data to the computer."

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  2. Anonymous
    2011-03-19T10:16:34+00:00

    IT WORKED!!! :-)

    After a few goes at clean install, it finally worked when i chose Windows not to auto update during the installation. I went straight to MSE website and downloaded (there definitely is no Norton pre-installed), did a full scan then manually updated the critical updates.

    All working fine now, phew and THANK YOU!!!

    (Oh yeah and I finally got to install NET framework 4...) :-)

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