Error Code: 0xC8000247 (Can't install updates)

Anonymous
2011-03-08T15:08:08+00:00

Hello all,

My system is Win 7 64bit. The last updates i received before everything stopped working was KB978601 AND kb979309.

Whilst trying to install NET Framework 4.0 it failed with error 0xc8000247. (The failing log entry reads "Exe (C:\c37f8aa0f44d24a8ae1da251\Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000247 - (null).") I have tried the standalone version which does not install and gives same error.

Windows Update does not work, it reports the service is not running. I have checked the Services utility and both update and installer are running.

I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

I ran the system resource checker and the report stated - 'Windows Resource Protection found corrupt files but cannot fix'. The files are in the CBS log but access is denied to this, so ive no idea which files it is referring to (but worrying all the same.)

I have trawled around the forums for weeks now and nothing seems to resolve things and the problem keeps getting bigger! I understand there is a Service Pack for Win 7 but i have no way of installing it???

Please, please help!

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-09-24T20:02:04+00:00

I too kept getting the same error code 0xc8000247, although on Windows Vista 32 bit.

Any microsoft download, did not work. Defender updates, Windows updates, Internet Explorer, Windows

Media Player and more.

These problems all seem to coincide with the time I upgraded my hard drive from a 160gb to a 500gb.

I used Acronis True Image to clone my original HDD and I appeared to have no issues. However after a while I notice I hadn't got any updates for defender. When investigating, I noticed the automatic updates I'd set up weren't working either.

After weeks and weeks of trawling forum after forum, trying different downloads, registry fixes, and loads of other stuff I eventually came across this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&lc=en&cc=uk&destPage=document&dlc=en&product=

It updates the Intel Rapid Storage Technology Driver (IRRT).

It does specify in the link that it is Western Digital drives, so not sure if this is the link for you, but I am sure that the

Intel Driver is the cause of your problem.

Hope it helps.

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Anonymous
2011-03-17T19:22:14+00:00

After formatting the HDD & doing the clean install and before doing ANYTHING else onlineor using/inserting a flash drive or connecting to any other computer or a local networkor reinstalling other programs or restoring your backed-up data to the computer, did you:

  1. Uninstall the reinstalled Norton AntiVirus free-trialware, and then...
  2. Run the Norton Removal Tool & reboot, BEFORE you...

<edit>

  1. Installed Microsoft Security Essentials or another anti-virus application of your choosing, and only then...

</edit>

  1. Ran the manual check for Windows Updates?

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Anonymous
2011-03-19T18:46:10+00:00

Excellent!

Your reference to "a few goes at a clean install" suggests that you did one or more additional clean installs between 10:30 UTC, 18 March & 11:15 UTC, 19 March and finally succeeded after installing MSE BEFORE running a manual check for updates per my previous replies to this thread, is that correct?

Bonus question: Did you install .NET Framework 4 (Client Profile/KB982670?) because you needed it or simply because Windows Update offered it?

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  1. Anonymous
    2011-03-11T08:38:19+00:00

    Hi Gokul T,

    Thanks for your offers of help. Unfortunately, I stillcannot get access to teh CBS folder, despite having all access permissions. Next I tried the repair of windows installation you suggested. It gave me the warning that ATI Catalyst Install Manager and ATI Control Center would need to be uninstalled before proceeding. I uninstalled these and tried again. After the whole process i was given the message 'Windows Setup could not configure Windows to run on this comper hardware".

    I have checked the Windows 7 Upgrade Advisor and it states my hardware is compatible (including graphics card ATI 5700).

    So, didnt work, fair enough, tried to reinstall my ATI drivers and now "ATI Driver is not functioning properly"...Arrggh!! I did have more problems with Windoes 7 because it asks for Driver authentication certificates, which meant i couldnt use perfectly genuine video card. (Eventually i tracked down a third part program which enabled me to, but cant recall who it was!!)

    Where do i go from here??? :-)

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  2. Anonymous
    2011-03-11T16:54:58+00:00

    Reposting:

    The last updates i received before everything stopped working was KB978601 AND kb979309 [MS10-019; 13 April 2010]

    I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

    1. Had your Norton subscription (or free-trial period) already expired by the time you replaced it with AVG?
    2. Did you (a) uninstall the Norton application AND THEN (b) download run the Norton Removal Tool & reboot (c) BEFORE you installed AVG?
    
Note: If AVG were installed & working properly, Defender should already be disabled. See
[http://www.avg.com/us-en/faq.pnuid-1285111741#num-3596](http://www.avg.com/us-en/faq.pnuid-1285111741#num-3596) (FAQ #3596)

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