Error Code: 0xC8000247 (Can't install updates)

Anonymous

Hello all,

My system is Win 7 64bit. The last updates i received before everything stopped working was KB978601 AND kb979309.

Whilst trying to install NET Framework 4.0 it failed with error 0xc8000247. (The failing log entry reads "Exe (C:\c37f8aa0f44d24a8ae1da251\Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000247 - (null).") I have tried the standalone version which does not install and gives same error.

Windows Update does not work, it reports the service is not running. I have checked the Services utility and both update and installer are running.

I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

I ran the system resource checker and the report stated - 'Windows Resource Protection found corrupt files but cannot fix'. The files are in the CBS log but access is denied to this, so ive no idea which files it is referring to (but worrying all the same.)

I have trawled around the forums for weeks now and nothing seems to resolve things and the problem keeps getting bigger! I understand there is a Service Pack for Win 7 but i have no way of installing it???

Please, please help!

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Answer accepted by question author

Anonymous

I too kept getting the same error code 0xc8000247, although on Windows Vista 32 bit.

Any microsoft download, did not work. Defender updates, Windows updates, Internet Explorer, Windows

Media Player and more.

These problems all seem to coincide with the time I upgraded my hard drive from a 160gb to a 500gb.

I used Acronis True Image to clone my original HDD and I appeared to have no issues. However after a while I notice I hadn't got any updates for defender. When investigating, I noticed the automatic updates I'd set up weren't working either.

After weeks and weeks of trawling forum after forum, trying different downloads, registry fixes, and loads of other stuff I eventually came across this

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&lc=en&cc=uk&destPage=document&dlc=en&product=

It updates the Intel Rapid Storage Technology Driver (IRRT).

It does specify in the link that it is Western Digital drives, so not sure if this is the link for you, but I am sure that the

Intel Driver is the cause of your problem.

Hope it helps.

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Anonymous

After formatting the HDD & doing the clean install and before doing ANYTHING else onlineor using/inserting a flash drive or connecting to any other computer or a local networkor reinstalling other programs or restoring your backed-up data to the computer, did you:

Uninstall the reinstalled Norton AntiVirus free-trialware, and then...
Run the Norton Removal Tool & reboot, BEFORE you...

<edit>

Installed Microsoft Security Essentials or another anti-virus application of your choosing, and only then...

</edit>

Ran the manual check for Windows Updates?

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Anonymous

Excellent!

Your reference to "a few goes at a clean install" suggests that you did one or more additional clean installs between 10:30 UTC, 18 March & 11:15 UTC, 19 March and finally succeeded after installing MSE BEFORE running a manual check for updates per my previous replies to this thread, is that correct?

Bonus question: Did you install .NET Framework 4 (Client Profile/KB982670?) because you needed it or simply because Windows Update offered it?

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81 additional answers

Anonymous

2011-03-17T13:34:56+00:00

Following on from your reply, I backed up my programmes and did a clean install and formatted the HD. I ended up with a 'new' Windows. Windows update stated there were 69 important updates that it downloaded. After the restart however, Windows Update was not working again (I had not put any of my backed up files back onto the HD at this point) - in fact when i checked the update history there was only one update which was Hotfix KB981889!

So either there is some virus that is resistant to HD formatting (?) or one of the windows updates is causing this.

Whats your view please?
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Anonymous

2011-03-14T17:39:21+00:00

[1] ...My free trial period had not expired when I uninstalled Norton. After uninstalling I then ran the Norton Removal Tool from the net, however I had installed AVG by that time. Would that have made such a difference?

[2] Perhaps I need to do a clean install of Windows, but worried i could make it worse...

A1. Yes, indeed! Norton (and McAfee) applications are notorious for not uninstalling cleanly. If you didn't run the removal tool before you installed AVG, chances are AVG didn't install properly and therefore hasn't been working properly either, hence your "can't install updates" problem.

A2. Yes, I'd say a clean install is an excellent idea at this point. See...

     Cleaning a Compromised System

     http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

    • How to back up or transfer your data on a Windows-based computer

       http://support.microsoft.com/kb/971759

HOW TO do a clean install of Win7: See the "Using the Custom installation option and formatting the hard disk" (or the "Reinstalling Windows 7") section of http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows-7

NOTE: If your computer didn't come with a set of disks, there will be a hidden Recovery partition (not to be confused with System Restore) you would use to do the clean install (AKA a "destructive recovery").

After the clean install, you will have the equivalent of a "new computer" so take care of EVERYTHING on the following page BEFORE otherwise connecting the machine to the internet or a local network (i.e., other computers) AND BEFORE connecting a flash drive, SDCard, or any other external drive to the computer:

     4 steps to help protect your new computer before you go online

     http://www.microsoft.com/security/pypc.aspx

VERY IMPORTANT!! =>  The Norton free-trial will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the**Norton Removal Tool** (again) BEFORE installing any updates AND BEFORE installing your new anti-virus application (e.g., Microsoft Security Essentials - free).

Also see:

Risks & Benefits of P2P file sharing

• http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx

• http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

• http://www.us-cert.gov/cas/tips/ST05-007.html

Steps To Help Prevent Spyware

http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms

http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!

http://www.microsoft.com/security/antivirus/rogue.aspx

If you need additional assistance with the clean install, please begin a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/w7repair/threads

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Wish I'd had better news for you. Good luck!
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