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I found the exact problem that causes this freezes. My computer freezed today at 20:17. I went to the event viewer and found that at that time there is an event says that "The DgiVecp service failed to start due to the following error: The system cannot find the file specified."
Is there anyone who knows about it?
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Tekinalp67,
Try Gloria's Suggestion from this thread-
-Or-
Start > Type Regedit
Press Enter
Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Look for an entry listed as DgiVecp
If you find this, then change the Start data value to 4.
Reboot the system and see if the message is gone.
http://tzatziki-solvedproblems.blogspot.com/2010/02/dgivecp.html
Event ID 6008 - is it still showing up in Event Viewer? Possibilities were heat, video drivers, faulty devices, failing HD's etc
Event ID: 41 Source: Kernel-Power
| Source: Kernel-Power |
|---|
| Type: Critical |
| Description: <br><br>The last sleep transition was unsuccessful. This error could be caused if the system stopped responding failed or lost power during the sleep transition.<br><br><br> <br><br><br>Check for loose connections - did you change power settings to never?<br><br><br>CPU could be overheating<br><br><br>Driver software could be at fault<br><br><br>http://www.eventid.net/display.asp?eventid=41&eventno=9230&source=Kernel-Power&phase=1<br><br><br> <br><br><br> <br><br><br>Boot your system in a clean boot state. When it is up in a clean boot state, activate the sleep mode process. If it has not problems coming out of sleep mode when in the clean boot state, add a few more services back and try the process again. Continue until<br> the issue occurs, then the issue is probably one of the driver's/services that were last enabled that is conflicting with the process sleep undertakes to place the system in sleep mode.<br> <br><br> <br><br>Here are the steps for clean boot; - I recommend updating all drivers and firmware as a step in resolving this as well. <br><br> <br><br>CLEAN BOOT: you can use the steps in the article to narrow down the cause of the problem,http://support.microsoft.com/kb/929135. <br><br>(Step 1 is listed below.) <br><br>Step 1: Perform a clean boot Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced<br> boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.<br><br><ol><br><li>Log on to the computer by using an account that has administrator rights. </li><li>Click <strong>Start<br><div><img src="http://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/VistaStartButton.jpg"></div><br>, type <span>msconfig.exe</span> in the <strong>Start Search box, and then press ENTER to start the System Configuration Utility.<br><br><br><br><div><img src="http://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/SecurityShield.jpg"></div><br>If you are prompted for an administrator password or for confirmation, type your password, or click<strong>Continue.<br></strong></strong></strong>Regards,<br><br><br><br></li><li>On the <strong>General tab, click <strong>Selective Startup, and then click to clear the<strong>Load startup items check box. (The<br><strong>Use Original Boot.ini check box is unavailable.)</strong></strong></strong></strong></li><li>On the <strong>Services tab, click to select the <strong>Hide all Microsoft services check box, and then click<strong>Disable all.<br><br><br><br><strong>Note</strong> Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points.<br> Do not do this if you want to use the System Restore utility together with existing restore points.</strong></strong></strong></li><li>Click <strong>OK, and then click <strong>Restart.</strong></strong> </li></ol><br><br>http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/cannot-awake-from-sleep/fa423ca9-2412-49b5-9f97-37c43a1419c5 |
I read the possible problems. In my case I open the computer after the log on screen comes I open the mouse (it is a wireless) mouse and then directly open firefox and bumm the computer goes black screen. I done the clean boot thing and it did not happen. Can be it because of mouse or firefox case? I will try different browser.
Yes it worked fine and still works fine. Do you think is it a software or hardware problem?
But, it has been working fine until now, correct?
6008 has a huge number of possibilities including, heat, video drivers, faulty devices, failing HD's etc.
Have you checked CPU?
How to Check CPU Speed
http://www.liutilities.com/how-to/check-cpu-speed/
!) Uninstall Firefox
Reboot Windows
Reinstall Firefox
Perform the same steps you did up to the time the crash took place.
If everything works fine, you're done
If everything works fine, you're done.
Right click on Command Prompt and select Run As Administrator
Type Shutdown /s
Press Enter
Once you reboot Windows, Check Event Viewer and verify whether the error appears when shutdown command was given.
Reset Power Options - About how to troubleshoot power plans in Windows 7
