Error: 80070003 - “The system cannot find the path specified”

Anonymous
2011-11-30T16:00:31+00:00

Hi Everyone,

We received questions from customers receiving the error message 80070003 - "The system cannot find the path specified” when they try to launch Windows Live Movie Maker.

Windows for home | Other | Music, photos, and video

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Anonymous
2011-11-30T16:48:21+00:00

Please refer to the following information if you are receiving the Error 80070003- "The system cannot find the path specified” when you try to access Windows Live Movie Maker.

  1. Ensure you have installed the latest version under: http://explore.live.com/windows-live-movie-maker. The current 2011 version is 15.4.3538.513.

2.  Download an Up dated VGA card driver - Movie Maker makes extensive use of the video card GPU (graphics processing unit). Computers with video cards that are not intended for high-end graphics usage or older cards may encounter issues in rendering video and effects in Movie Maker.  The display driver affects the reliability, performance, and quality.

Below are the steps on how to check the version and VGA card driver date to determine if it should be updated.

MS Diag/ DirectX Diagnostic Tool.

  1. Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.
  2. Click on the Display tab and you will see the driver details including the driver version.
  3. If your VGA card driver seems outdated please go to the VGA card driver manufacturer and see if a newer version is available.

Important note: If you still encounter the issue while running the most recent version of Windows Live Movie Maker and you’re VGA card driver is updated please provide us log files and registry keys information for us to investigate it further.

Below are the steps on how to do so:

Collect Registry Keys:

  1. Start -> Run then type regedit and then click OK.
  2. If prompted to allow the program to make changes to your system press the Yes button.
  3. From regedit navigate to HKEY_CURRENT_USER\Software\
  4. Right click on the software folder and then select Export
  5. When prompted name the file Users and then click Save.
  6. Repeat steps 3 through 5 for HKEY_LOCAL_MACHINE\Software
  7. Save this export as Machine.
  8. Right-click on the Users that you saved on your Desktop and click Send To, choose Compressed (zipped) folder.
  9. For assistance on how to gather Log files please click here.

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  2. Anonymous
    2011-12-13T05:27:47+00:00

    Hi hejmadis,

    Thank you for providing the log files so that we could investigate the issue further. We would also request for the registry key logs as well for this matter so that we could have a detailed overview of the concern. Please refer to Windows Live Abegail S's post last December 1, 2011 so that you may be guided accordingly on how to gather the said files. I have opened another private data area below where you can upload them once more.

    Your patience is highly appreciated.

    Thanks!

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  3. Anonymous
    2011-12-13T05:38:38+00:00

    Hi Everyone,

    As for those who have already followed the troubleshooting steps outlined by Windows Live Abegail S last December 1, 2011 and the issue is still persistent, we'd like to request for the log files in order to investigate the issue further. Please refer to her post to in order to be guided on how to gather the registry keys for that matter and as additional information, please gather the log files specified in this article: 

        **How to gather Log Files for Windows Live Movie Maker**

    Please upload them in your respective private data areas made available for you by the previous moderators.

    Thanks!

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  4. Anonymous
    2011-12-17T22:35:46+00:00

    I am also having this problem. I have a process monitor log for this error. Please let me know where/who to upload it. Thanks.

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