Error: 80070003 - “The system cannot find the path specified”

Anonymous
2011-11-30T16:00:31+00:00

Hi Everyone,

We received questions from customers receiving the error message 80070003 - "The system cannot find the path specified” when they try to launch Windows Live Movie Maker.

Windows for home | Other | Music, photos, and video

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Anonymous
2011-11-30T16:48:21+00:00

Please refer to the following information if you are receiving the Error 80070003- "The system cannot find the path specified” when you try to access Windows Live Movie Maker.

  1. Ensure you have installed the latest version under: http://explore.live.com/windows-live-movie-maker. The current 2011 version is 15.4.3538.513.

2.  Download an Up dated VGA card driver - Movie Maker makes extensive use of the video card GPU (graphics processing unit). Computers with video cards that are not intended for high-end graphics usage or older cards may encounter issues in rendering video and effects in Movie Maker.  The display driver affects the reliability, performance, and quality.

Below are the steps on how to check the version and VGA card driver date to determine if it should be updated.

MS Diag/ DirectX Diagnostic Tool.

  1. Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.
  2. Click on the Display tab and you will see the driver details including the driver version.
  3. If your VGA card driver seems outdated please go to the VGA card driver manufacturer and see if a newer version is available.

Important note: If you still encounter the issue while running the most recent version of Windows Live Movie Maker and you’re VGA card driver is updated please provide us log files and registry keys information for us to investigate it further.

Below are the steps on how to do so:

Collect Registry Keys:

  1. Start -> Run then type regedit and then click OK.
  2. If prompted to allow the program to make changes to your system press the Yes button.
  3. From regedit navigate to HKEY_CURRENT_USER\Software\
  4. Right click on the software folder and then select Export
  5. When prompted name the file Users and then click Save.
  6. Repeat steps 3 through 5 for HKEY_LOCAL_MACHINE\Software
  7. Save this export as Machine.
  8. Right-click on the Users that you saved on your Desktop and click Send To, choose Compressed (zipped) folder.
  9. For assistance on how to gather Log files please click here.

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  1. Anonymous
    2012-02-26T23:48:36+00:00

    Hi jorleycom, 

    Glad to hear that you are now able to use the software again. We will have this information included in our reports so that the product team can have a better overview of the issue and determine the root cause of the problem at hand. It seems that on your case, the user profile where you initially used Windows Live Movie Maker may have been corrupted therefore creating this error message. The application needs admin privileges in order to be operated hence the reason why it worked again when you created a new one. 

    Our product experts are currently investigating this issue and are endeavouring to have the issue addressed either in a future release or a new version of the application. We appreciate your feedback on this matter.

    Thanks!

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  2. Anonymous
    2012-02-23T22:37:31+00:00

    I just configured a NEW ADMIN. User and now Movie Maker works like it should... Why does creating a new admin. account solve this problem?

    Thanks in advance.

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  3. Anonymous
    2012-02-23T07:58:23+00:00

    Hi dwgib,

    Have you already tried the suggested steps posted by Windows Live Abegail S last December 01, 2011? If none of them worked, please create a new Windows User account that has Admin Privileges and try to open the application under this account. If the issue is still persistent, you may upload the log files via the private data area I've opened below. Here is a **link**where you could be guided on the steps on how to collect the said log files. 

    Thanks!

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  4. Anonymous
    2012-02-18T16:02:36+00:00

    I would like to send the same files to you, how do I do so?  I am logged in here but do not see the 'private data area' that you are referring to.  thnks

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