Error: 80070003 - “The system cannot find the path specified”

Anonymous
2011-11-30T16:00:31+00:00

Hi Everyone,

We received questions from customers receiving the error message 80070003 - "The system cannot find the path specified” when they try to launch Windows Live Movie Maker.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-11-30T16:48:21+00:00

Please refer to the following information if you are receiving the Error 80070003- "The system cannot find the path specified” when you try to access Windows Live Movie Maker.

  1. Ensure you have installed the latest version under: http://explore.live.com/windows-live-movie-maker. The current 2011 version is 15.4.3538.513.

2.  Download an Up dated VGA card driver - Movie Maker makes extensive use of the video card GPU (graphics processing unit). Computers with video cards that are not intended for high-end graphics usage or older cards may encounter issues in rendering video and effects in Movie Maker.  The display driver affects the reliability, performance, and quality.

Below are the steps on how to check the version and VGA card driver date to determine if it should be updated.

MS Diag/ DirectX Diagnostic Tool.

  1. Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.
  2. Click on the Display tab and you will see the driver details including the driver version.
  3. If your VGA card driver seems outdated please go to the VGA card driver manufacturer and see if a newer version is available.

Important note: If you still encounter the issue while running the most recent version of Windows Live Movie Maker and you’re VGA card driver is updated please provide us log files and registry keys information for us to investigate it further.

Below are the steps on how to do so:

Collect Registry Keys:

  1. Start -> Run then type regedit and then click OK.
  2. If prompted to allow the program to make changes to your system press the Yes button.
  3. From regedit navigate to HKEY_CURRENT_USER\Software\
  4. Right click on the software folder and then select Export
  5. When prompted name the file Users and then click Save.
  6. Repeat steps 3 through 5 for HKEY_LOCAL_MACHINE\Software
  7. Save this export as Machine.
  8. Right-click on the Users that you saved on your Desktop and click Send To, choose Compressed (zipped) folder.
  9. For assistance on how to gather Log files please click here.

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  1. Anonymous
    2012-01-09T03:09:36+00:00

    Hi Movie Maker,

    I have opened a private data area for you so that you may be able to upload the log files. You can click this **link**in order to be guided how to gather it. Aside from these, we also need the registry key logs and here are the steps again on how to get them as well:

    Collect Registry Keys:

    1. Start -> Run then type regedit and then click OK.
    2. If prompted to allow the program to make changes to your system press the Yes button.
    3. From regedit navigate to HKEY_CURRENT_USER\Software\
    4. Right click on the software folder and then select Export
    5. When prompted name the file Users and then click Save.
    6. Repeat steps 3 through 5 for HKEY_LOCAL_MACHINE\Software
    7. Save this export as Machine.
    8. Right-click on the Users that you saved on your Desktop and click Send To, choose Compressed (zipped) folder.

    Once we have obtained these log files, we will then have it forwarded to our product experts for further review. We appreciate your patience and cooperation regarding this matter.

    Thanks!

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  2. Anonymous
    2012-01-04T10:39:49+00:00

    I am also getting this error

    I have collected the data but I do not know how to send it to you

    I cannot find a private area but I am signed in

    I have Windows 7 Professional 64 bit and I have installed Windows XP on the virtual machine. When I try to run Moviemaker in XP I get this message: "Windows Movie Maker cannot be used with Remote Desktop Connection or Terminal Services"

    I setup a new user and Windows Movie maker works for the new user but still not for my original user

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  3. Anonymous
    2011-12-19T04:59:23+00:00

    Hi DennisT3275,

    Thank you very much for these information as these would help our product experts in determining the cause of the said error message. I'd like to request for the log files that matter and make sure that you reproduce the issue before gathering them so that it can be recorded. Please include the Procmon log report too since you mentioned that you saw a conflict in that report as well. You may refer to my previous posts and also Windows Live Abegail S's post last December 1, 2011 in order to be guided on how to collect these. I have opened a private data area below where you can upload these files we've asked for. 

    Thanks!

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  4. Anonymous
    2011-12-18T01:39:11+00:00

    After looking through the Procmon log myself, observed a few 'Name Collision' events when accessing my profile which is the only admin profile and is under 'owner'. I logged off and logged onto my wife's profile and movie maker loaded fine. There must be something different when MM loads in a non-'owner' profile.

    2929   4:22:26.6065027 PM   MovieMaker.exe   2932   CreateFile   C:\Users\Owner   NAME COLLISION   Desired Access: Read Data/List Directory, Synchronize, Disposition: Create, Options: Directory, Synchronous IO Non-Alert, Open Reparse Point, Attributes: N, ShareMode: Read, Write, AllocationSize: 0

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