Error: 80070003 - “The system cannot find the path specified”

Anonymous
2011-11-30T16:00:31+00:00

Hi Everyone,

We received questions from customers receiving the error message 80070003 - "The system cannot find the path specified” when they try to launch Windows Live Movie Maker.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-11-30T16:48:21+00:00

Please refer to the following information if you are receiving the Error 80070003- "The system cannot find the path specified” when you try to access Windows Live Movie Maker.

  1. Ensure you have installed the latest version under: http://explore.live.com/windows-live-movie-maker. The current 2011 version is 15.4.3538.513.

2.  Download an Up dated VGA card driver - Movie Maker makes extensive use of the video card GPU (graphics processing unit). Computers with video cards that are not intended for high-end graphics usage or older cards may encounter issues in rendering video and effects in Movie Maker.  The display driver affects the reliability, performance, and quality.

Below are the steps on how to check the version and VGA card driver date to determine if it should be updated.

MS Diag/ DirectX Diagnostic Tool.

  1. Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.
  2. Click on the Display tab and you will see the driver details including the driver version.
  3. If your VGA card driver seems outdated please go to the VGA card driver manufacturer and see if a newer version is available.

Important note: If you still encounter the issue while running the most recent version of Windows Live Movie Maker and you’re VGA card driver is updated please provide us log files and registry keys information for us to investigate it further.

Below are the steps on how to do so:

Collect Registry Keys:

  1. Start -> Run then type regedit and then click OK.
  2. If prompted to allow the program to make changes to your system press the Yes button.
  3. From regedit navigate to HKEY_CURRENT_USER\Software\
  4. Right click on the software folder and then select Export
  5. When prompted name the file Users and then click Save.
  6. Repeat steps 3 through 5 for HKEY_LOCAL_MACHINE\Software
  7. Save this export as Machine.
  8. Right-click on the Users that you saved on your Desktop and click Send To, choose Compressed (zipped) folder.
  9. For assistance on how to gather Log files please click here.

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  1. Anonymous
    2012-05-07T16:56:21+00:00

    I also uninstalled and reinstalled using an Administrator ID, and Moviemaker works now!  Of course it only works from the Admin ID, and not from my old ID - which makes sense if the original user ID was corrupted and/or didn't have appropriage Admin privileges.

    Thank you!

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  2. Anonymous
    2012-05-03T06:01:54+00:00

    Hi jumpferjoy,

    Before we ask for the log files, have you already tried creating a new Windows User account with Administrator privileges? If you haven't done so as of yet, please try and create one then use Windows Live Movie Maker under this profile to see if the issue is persistent.

    Let us know of the results.

    Thanks!

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  3. Anonymous
    2012-04-30T15:45:22+00:00

    I have read the post you sent me. I created all the logs requested. And I received a private request to send the logs. Unfortunately, I have been unable to upload the log files. I either get a time-out or an error message when trying to upload the files. HELP!

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  4. Anonymous
    2012-03-11T06:21:55+00:00

    Hi Guys,

    As an update to this issue, our product group is requesting for a complete Process Monitor Log for further investigation. The issue has to be reproduced and log tracking enabled in order to have this event recorded. This will greatly help in determining the root cause of the said problem. Please post in this this thread once you have obtained the said log files so that we could provide steps on how you'd be able to provide them to us.

    We appreciate your cooperation on this matter.

    Thanks!

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