My wireless Optical mouse 2000 Scroll wheel works intermittently-- "the mouse sigal is low"

Anonymous

Original Title: My wireless Optical mouse 2000 Scroll wheel works intermittently

I recently purchased a wireless desktop set that has a wireless optical mouse 2000, Wireless Keyboard 100 and a wireless desktop receiver 3.1 in the kit. After installing the drivers and Intellitype/point software the mouse wheel doesn't work all the time, for instance after clicking my way into an eighty plus page PDF manual or long webpage the wheel seems to not work in one direction, then the other direction won't work. I've tried new batteries, latest driver package from microsoft site (intellipoint 8.01) moving closer to the receiver or farther away to the point of "low mouse signal". Today however the mouse is 2-3 feet away from the receiver and it keeps popping up saying "the mouse sigal is low would you like to start the troubleshooter?" Yes i have tried this and tried switching the usb connection to no avail. Can Anyone HELP please.... Tired of Click and Drag

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Anonymous

The same problem here, but I have found a way to make it work (actually there are two ways LOL)

- Remove one of the batteries. Believe it or not, the scroll wheel works perfectly when I remove one of the battery (doesn't matter which one). However, I don't know how long it will last since there is only one battery in operational.

- Remove the batter cover and take out the batteries. Use a screw driver to loose the screw about 2 turns (for some reason I believe it was screwed in too tight). Put the batteries back and you are or set.

I can not guarantee that my methods will always work, but the fact is it's working for me ever since.

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Anonymous

2011-11-23T02:40:07+00:00

THANK YOU SO MUCH!!

Loosening the screw solved my problem as well. At the very least microsoft should tell their mouse assembling machines to chill on the tightening... had to put a good amount of force into that tiny screw... :P
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Anonymous

2011-11-21T14:12:00+00:00

This is crazy!

I just did what you said (loosening screw about 2 turns) and fixed my problem.

I think Microsoft should pay you.

I would have returned it to Amazon.com if your tip didn't work.
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Anonymous

2011-11-13T17:02:59+00:00

The same problem here, but I have found a way to make it work (actually there are two ways LOL)

- Remove one of the batteries. Believe it or not, the scroll wheel works perfectly when I remove one of the battery (doesn't matter which one). However, I don't know how long it will last since there is only one battery in operational.

OR

- Remove the batter cover and take out the batteries. Use a screw driver to loose the screw about 2 turns (for some reason I believe it was screwed in too tight). Put the batteries back and you are or set.

I can not guarantee that my methods will always work, but the fact is it's working for me ever since.

Super! I was about to throwthe mouse away but I am glad I looked it up!!!

The screw solution works. The wheel works perfectly.

Many, many thanks mate, much appreciated
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Anonymous

2011-10-30T21:32:37+00:00
Glad it worked for you Andrea.

I've now been using my mouse for a week with the latest mod and I'm really happy with it, everything works just as I like it.

Kris, as I said above, I had two specific reasons for wanting to get this mouse working:
1. It worked with my existing wireless keyboard without me needing an additional "dongle",
2. It was ridiculously cheap (£4.50 brand new).
If it weren't for these two reasons I would have returned it as faulty.
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