My wireless Optical mouse 2000 Scroll wheel works intermittently-- "the mouse sigal is low"

Anonymous
2011-05-06T21:16:06+00:00

Original Title: My wireless Optical mouse 2000 Scroll wheel works intermittently

I recently purchased a wireless desktop set that has a wireless optical mouse 2000, Wireless Keyboard 100 and a wireless desktop receiver 3.1 in the kit. After installing the drivers and Intellitype/point software the mouse wheel doesn't work all the time, for instance after clicking my way into an eighty plus page PDF manual or long webpage the wheel seems to not work in one direction, then the other direction won't work. I've tried new batteries, latest driver package from microsoft site (intellipoint 8.01) moving closer to the receiver or farther away to the point of "low mouse signal". Today however the mouse is 2-3 feet away from the receiver and it keeps popping up saying "the mouse sigal is low would you like to start the troubleshooter?" Yes i have tried this and tried switching the usb connection to no avail. Can Anyone HELP please.... Tired of Click and Drag

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-06-07T00:19:00+00:00

The same problem here, but I have found a way to make it work (actually there are two ways LOL)

-   Remove one of the batteries.  Believe it or not, the scroll wheel works perfectly when I remove one of the battery (doesn't matter which one).  However, I don't know how long it will last since there is only one battery in operational.

OR

-  Remove the batter cover and take out the batteries.  Use a screw driver to loose the screw about 2 turns (for some reason I believe it was screwed in too tight).  Put the batteries back and you are or set.

I can not guarantee that my methods will always work, but the fact is it's working for me ever since.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

60 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2011-12-23T08:30:26+00:00

    I can't believe it! - this worked. Thanks for posting.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-12-14T02:04:41+00:00

    Thanks. Your solution worked perfectly. Must have been some of that high tech labor that screwed these in way too tight. As you said I removed the batteries, loosened the screw and and ran it back down just to the point it got snug and put the batteries back in and every thing worked great except now the keyboard is all screwed up.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-12-08T17:59:49+00:00

    I would have never believed it...but danged if it didn't do the trick.  Someone in mouse product design deserves a pink slip.  It ain't like mouses are new technology anymore.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2011-11-24T06:40:07+00:00

    Fantastic! It really works. A bit of a strange feeling though as there is no friction on the wheel now but much, much better that the rachet feeling! You get my vote, thanks!

    Was this answer helpful?

    0 comments