My wireless Optical mouse 2000 Scroll wheel works intermittently-- "the mouse sigal is low"

Anonymous
2011-05-06T21:16:06+00:00

Original Title: My wireless Optical mouse 2000 Scroll wheel works intermittently

I recently purchased a wireless desktop set that has a wireless optical mouse 2000, Wireless Keyboard 100 and a wireless desktop receiver 3.1 in the kit. After installing the drivers and Intellitype/point software the mouse wheel doesn't work all the time, for instance after clicking my way into an eighty plus page PDF manual or long webpage the wheel seems to not work in one direction, then the other direction won't work. I've tried new batteries, latest driver package from microsoft site (intellipoint 8.01) moving closer to the receiver or farther away to the point of "low mouse signal". Today however the mouse is 2-3 feet away from the receiver and it keeps popping up saying "the mouse sigal is low would you like to start the troubleshooter?" Yes i have tried this and tried switching the usb connection to no avail. Can Anyone HELP please.... Tired of Click and Drag

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-06-07T00:19:00+00:00

The same problem here, but I have found a way to make it work (actually there are two ways LOL)

-   Remove one of the batteries.  Believe it or not, the scroll wheel works perfectly when I remove one of the battery (doesn't matter which one).  However, I don't know how long it will last since there is only one battery in operational.

OR

-  Remove the batter cover and take out the batteries.  Use a screw driver to loose the screw about 2 turns (for some reason I believe it was screwed in too tight).  Put the batteries back and you are or set.

I can not guarantee that my methods will always work, but the fact is it's working for me ever since.

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  1. Anonymous
    2011-10-21T19:19:18+00:00

    Andrea, glad the wheel mod worked for you. I might well cut the peg out on mine as well, but I don't want to do that until I'm sure the scrolling is fixed.

    Meanwhile, the scrolling saga continues...

    Having been away all week, and used my mouse for the first time tonight, the scroll still didn't feel quite right, it was still skipping occasionally.

    The screw was as loose as it could be without the case rattling, so I thought I'd try and work out what effect the loose or tight screw was having.

    As I mentioned above, the scrolling mechanism itself is worked by a "star wheel" which turns in between an (I guess) infrared LED and a light sensor. As the pins of the wheel break the light beam this is sensed as the wheel turning.

    To cut a long story short, my experiments brought me to the conclusion that the problem is that the wheel sits slightly too low in between the light and sensor, so that sometimes the light is shining on the hub of the wheel and so the beam doesn't get to the sensor.

    This would explain why the case screw being too tight causes a problem if it pushes the wheel downwards.

    The height of the wheel is determined by a tab at the back of the wheel which presses down onto a microswitch to work the "middle mouse button" press. The wheel is hinged at the front and lifts up easily.

    What I did was to add small pieces of paper - I used a post-it note so they stuck there - one one top of the other to build up a stack and thicken the tab, hence lifting the wheel. I think I used about 6 or 8 pieces in the end to make the mechanism work well. You can keep the batteries in the mouse while you are doing this so you can test it.

    Once I was happy with the height, I tidied the stack by trimming the edges then taped it in place and reassembled the mouse.

    It's feeling better still this time, seems to be scrolling very smoothly. The "middle mouse" click is a bit "sudden" now, but I hardly ever use this so it doesn't trouble me.

    I'll give it a few days and see if it carries on working, if I have any more problems I'll report back - watch this space!

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  2. Anonymous
    2011-10-20T15:42:21+00:00

    Excellent suggestion Morf1961!  Removing the peg that causes the ratchet feel while scrolling resolved all problems, and the scrolling wheels turns much better now! Everything works smoothly, I cannot believe Microsoft didn't notice this problem during testing. I removed the peg completly using pliers, but be careful not to distort the brackets that hold the scrolling mechanism.

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  3. Anonymous
    2011-10-13T03:52:50+00:00

    Stupendous! It works! A half screw and Wala! the scroll wheel works fine. I had just gone to Microcenter, scoured their clearance bin, and blew a whopping 8 bucks on a new used microsoft mouse. After spending an unsuccessful hour trying to get that to work (even called up tech support in India), I finally look to see about fixing my old mouse. Way to go!

    Thanks!

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  4. Anonymous
    2011-09-30T16:51:56+00:00

    Removing the battery and unscrewing it 2 turns worked me , thank you

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