When forwarding emails, pictures are stripped from text & put in slide show destroying original

Hi there,

Can you confirm if you are using Windows Live Mail as your email client or the web user interface of your account for this concern?

If you are using Windows Live Mail, what is the version of your program? To check:

For Version 2009. Click on Help (Alt, H) and then About Windows Live Mail.

For Version 2011. Press Alt, Fon your keyboard and then About.

I'd also like to ask for a screenshot of the email wherein you can view it properly and after you click the Forward (so we can see the slide show).

You can refer at the link below for guide on how to get a screenshot:

https://windowslivehelp.com/solution.aspx?solutionid=2fa13cf8-a054-4832-95be-3f5eac8affa3

Please upload the screenshot at the Private Data Area located below my post. You need to sign-in to this site to see the area. Please post back in the public forum after you attach the file.

Thanks.

Many thanks for your reply Rikka. I’ve been going crazy testing all the permutations & combinations of what is going wrong.

The errors are slightly different depending on the type of email I’m sending.

I’m using WLM Version 2011 (Build 15.4.3502.0922)

In the one email I’ve been testing with:

1. I pick up my email through Windows Live Mail – as I used to via Outlook Express – downloaded on my desktop PC with Windows 7.
2. I can also pick up my email by going directly to the Sympatico.ca website with Windows 7 and the results of 1 & 2 seem to be the same.
3. I can also use my laptop (with Windows XP) and go to the Sympatico.ca website to pick up the same email………… albeit with Windows Live.

………… and here are the results.

The emails in question arrive from my contacts with jpgs or gifs embedded in the text. There are NO attachments BUT Windows Live Mail says there ARE attachments witness the paper clip on the left hand side of the directory when I look at the website mail.

BUT

When I forward one to myself using Windows 7 the pictures are stripped out & are added as attachments (in some emails as a slide show)….with an error window that says that I have pictures missing.

When I forward the same one to myself using XP it indicates that I have attachments (?) and sends it out with attachments ………..

AND THE RESULTS WERE

The email I forwarded to myself in Windows 7 had the pictures stripped & added as attachments.

The same email I forwarded to myself using Windows XP was flawless BUT NOT ONLY THAT I could forward it to myself using Windows 7 and the pictures would NOT be stripped.

I seems to me….. that Windows Live Mail is incorrectly interpreting some (but not all) incoming messages as having attachments (which they don’t)  and treating them very differently when forwarded depending on whether I use Windows 7 or XP.

I’ll get the screenshots to you as soon as I study it and figure out how.

Any ideas yet?

There are two ways to put images in html code:

insert a link to a picture on the web

insert a link to an attached picture.

If the images had been links to a pictures on the web, you wouldn't be having this problem

Thanks Ron, but I'm not in the position of being able to tell my somewhat not-so-technically-gifted correspondents (much like myself) that they are no longer able to imbed pictures of my grandchildren (for instance) in a note because Windows 7 & Windows Live Mail will tear it apart .......... even though Windows XP and Windows Live Mail are smart enough to be able to handle it when they are forwarded.

I still don't have a solution to my problem and I cannot change what I receive from others.

It sounds like you've washed your hands of me.

Judging from all my contacts, it looks like my only solution is to install XP on my computer and find an email provider that doesn't use WLM.

I don't know what else to say..................  if Windows 7, XP and WLM are incompatible with each other I wish you'd at least say so.

OR

provide an explanation and solution in English.