Okay, wife and son each got one of the eclipse mp3 players for Christmas from her dad and we ran into this problem though they've ha declipse players in the past that died for a variety of reasons over the years (usually involving being submersed for
some reason or another in water) and here's the problem with both.... the usb cord. To be more specific, the end that connects into the player itself will stop before being all the way connected. In fact when connecting it to the mp3 player, the connector
will stop short, push a bit more and there will be click as it slides in further. Their players, when connecting the cord to ad dmusic to them, was stopping with half the connector sticking out, a bit more pressure, a click and they went in the rest of way.
Try this and see if it's the problem. I think they may have added this feature because, in the past, with their older mp3 players, they'd become disconnected when transferring music to them from a desktop because of the extremely short usb cords. My PC has
two USB slots on the monitor maybe 6" from my desk's surface, and I still have to place a something there to sit the players on when charging or transferring music or they hang.. and forget about using the ones on the front of my tower or back, they're even
further away from a place to sit the players with their short cords. Hope this help, here's a summary:
When connecting the usb cord to the player, make sure it is connected all the way, only a sliver of the metal part of the connector should be showing if connected fully, so to be sure push in until it clicks... and try connecting to the computer
again.