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Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yep, I only purchased this cause it looked modern, and portable, and I have had 2 other MS Bluetooth mice (one was 'lost' to a co-worker who I loaned it to, and loved it so much it never came back, and the other died after 3 years of solid use).
I definitely wouldn't recommend this to anyone until the issue is fixed.
You are not the only one. Same happens to me. I've just taken to holding down the left mouse button and using the scroll on the side. When it does work, it's erratic anyway... too fast or too slow...and I HAVE set up the speeds in the Microsoft keyboard and mouse software.
Shall we all return our mouses?
Shall we all return our mouses?
Definitely yes. Good bluetooth mice have existed for a long time now. No need to put up with a broken one, especially at this price.
I knew I should have bought a wireless Logitech mouse. The design and some OK reviews sucked me in. I am at work, this is the first day I have been using it. 1.5 hours into the day I just realized I wasn't doing something wrong, this mouse has a broken scroll wheel.
I can't be to mad at Microsoft. I mean I am trying to break away from Microsoft Software all together. For some reason I was just thinking "well maybe their hardware isn't as bad". First and last Microsoft thing I will ever buy again, software and hardware.
Just go Linux. Everything is ready to change over with the fact that now, Android, Firefox, Google, and Apple all make phone and desktop systems which are all Unix systems. Microsoft is dead. They will hang on for a bit, until 80% of the desktop software that you always used is now also Unix compatible. It's only business users and gamers that can't switch from Microsoft yet. All that is changing too. Computers and understanding them is the future, its a part of our world now, and its not that scary. My 11 year old brother can multitask a single terminal window almost as good as me. I taught him what open-source is, and now he is an advocate. It's almost scary how smart today's youth is. They don't need to buy overpriced stuff anymore.
