Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-03-24T19:07:38+00:00

    Same problem here. Using it with notebook Lenovo y510p with Windows 8.1. Mouse is great but this really pisses me off.

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  2. Anonymous
    2014-03-26T02:19:22+00:00

    I found if I push firmly the front most portion of the scroll pad "wheel" it starts working again. So every time is stops I just push the front of the pad. The location that I am describing is located the furthest away from the LED, the opposite end of the scroll wheel on top of the mouse.

    It’s as though a connection is not making under the scroll pad.

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  3. Anonymous
    2014-04-12T04:27:04+00:00

    I have this problem as well. Nice mouse, but this scrolling issue needs to get addressed.

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  4. Anonymous
    2014-04-22T05:59:10+00:00

    I'm also getting the issue where at random intervals the scroll touch pad just stops giving feedback and stops working.  The rest of the mouse continues to function fine (moving around, buttons clicking).  So far the only way to resolve it is to turn the mouse off and back on - which at times I'm so frustrated it makes me want to just snap it in two.

    I notice this thread has been going on for 3 years, so is there any resolution yet?

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  5. Anonymous
    2014-04-22T14:38:33+00:00

    This is terrible. I have just read the 3 pages spanning 3 years or more and I have the same issues, if not more, as all the ones written about. Clearly there is hardware issue that Microsoft must know about by now. The fact that they have not actively reached out to provide a real fix makes me want to actively dissuade people from using Microsoft products. This also means that the Microsoft staff who respond to these issues know about this and have no further fix, as the one offered is ineffective. So they are essentially reading these shrugging their shoulders.  Very disappointed. Very disappointed. Did I mention that I am very disappointed?

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