Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

209 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-01-20T18:54:01+00:00

    Yes, and MS's new model is take take take, or listen, listen, listen  but never respond!

    Get a Logitech mouse.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-01-22T16:27:44+00:00

    That has not been my experience. I have the 1st generation with USB dongle & click strip and it still works great (using it daily at work). I then got the 2nd generation with Bluetooth & clicking strip, and I have nothing but problems. I then got the 3rd generation with Bluetooth and the smooth surface, and it too works great.

    For some bizarre reason, they butchered the 2nd generation. I love the clicking feature and miss it on the 3rd generation arc mouse. However, the design is otherwise stellar. Just my 2 cents.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-01-22T16:44:46+00:00

    WINDOWS MEDIA PLAYER

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-01-26T21:27:02+00:00

    I do not have  the arc mouse.  The model #1741 and is running on a Surface Pro and using Windows 10.  My scroll wheel is running free with no clicking. This happened after 1 year of use.  I had no problems previously.  I find it hard to believe this would be related to a software problem or a driver problem.  Any ideas here?

    Was this answer helpful?

    0 comments