Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2018-06-05T19:56:15+00:00

    I dug into this a little deeper and it seems like the culprit might be the double stick tape that is sandwiched between the scroll pad and the mouse.  The double stick tape is used to secure the scroll pad to the mouse.  I think what is happening is the double stick tape is acting like a conductor and causing the sensor strip underneath the scroll pad to "short out".  By popping out the scroll pad and then removing the double stick tape, this prevented the sensor from shorting out and the scroll functionality seems to be working great again.

    Here's how to pop the scroll pad off.  From the top of the scroll pad, use your fingernail and push down on the pad.  From the side of the pad, use your fingernail to pry the pad off.  Caution!!! Pry from the top, there is a clip on top that unhinges to pop loose the pad.  It does not pop out at the bottom as that is where the sensor wires runs from.  Once you pop the sensor off the top, you should be able to see the double stick tape.  Again, use your fingernail to remove the double stick tape then once removed, snap the pad back down.  Turn your mouse off and on again.  It should be good to go.

    Hope that helps...

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  2. Anonymous
    2018-06-09T17:46:21+00:00

    I had to use a small screwdriver. The kind that is typical in electronic kits. Apparently, my nails are too frail. Otherwise, the instruction were spot on and the arc mouse still works after the procedure! :)

    Will report back in a week. Usually, it failed after a few days of light use so a week should be a good indicator.

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  3. Anonymous
    2018-06-17T13:59:51+00:00

    The arc mouse continues to work. I did have to reset it once during the week. Alas, I can't tell if that is more frequent or less frequent than before. At least, the device wasn't damaged, but the improvement is inconclusive for me.

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  4. Anonymous
    2018-07-03T14:32:15+00:00

    I removed the double stick tape and after about 45 secs of use, the scroll pad stops working.

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  5. Anonymous
    2018-07-03T16:43:53+00:00

    Hi Guys,

    The mouse has a fatally flawed hardware design. The only solution is to buy the newest version. Unfortunately, our money on the older version has been wasted, with no formal acknowledgement ever by Microsoft. It's sad that the Surface engineers have great ideas, but the company has no quality control, no ability to execute the vision well, and it doesn't care about its customers once it has our money.

    Steve

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