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Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I actually logged a comment in this thread a couple of years ago, so get all the new comment updates. At the time it was the Wireless Atc Touch Mouse, and yeah that thing was flaky as. However recently I've purchased 2 Surface Edition Bluetooth Arc Touch mice, one for myself and the other for someone else. We use them with a Surface Pro 4, and a Surface Book, and thus far, both have been flawless.
So maybe there is something with these SE edition mice with the Bluetooth 4 enabled computers.
Same problem here, years later, on a brand new Surface Pro 4 with a brand new Arc Touch Surface Edition. Guess MS hardware working with other MS hardware runnins MS software isn't a high priority for MS...
Hi All,
I bought my original (black) Arc Touch Mouse, Surface Edition in the fall of 2014. A while later, I got Surface Support to send me a replacement due to the widespread bug of the scroll strip failing and forcing you to close and open the mouse again at frequent intervals to get it working again. Unfortunately, the replacement mouse had the same problem.
A few months ago, I went to the Microsoft Store in St. Louis and bought a new one, figuring that either this third one would work or I could always return it. It was a black one, and it, too, had the bug, so I quickly returned it.
Finally, today, I went into the same store for a minor, unrelated problem, and mentioned my experiences with the mouse. I had thought that they only have a one-year warranty, but one fellow there told me that the warranty was honored for three years. Anyway, they swapped my mouse out for a new gray one.
One of the guys at the store said that at some point within the past year, Microsoft had transitioned from the black to the gray mice. I've been using the gray one for about an hour now with no problems. I have no idea if this will continue, or the bug will reassert itself, but so far, so good.
I just wanted to share a potentially good bit of news in this thread going back five years! You may want to try going to a Microsoft Store and asking for a gray replacement for your misbehaving mouse.
Regarding the innumerable Surface bugs, I thought that you might find this post very, very interesting:
https://www.reddit.com/r/Surface/comments/5gfrvo/why\_im\_leaving\_surface\_for\_now/
Good Luck,
Steve
Hi All,
TL/DR: The bug is still there after all.
Unfortunately I was wrong. After using this gray mouse for a day, I experienced the bug a few times. It's still there.
I've now owned three Arc Touch, Surface Edition mice. Scrolling stops working on all of them. It's hard to believe that there could be such a widespread defect that could go on for five years across multiple iterations of the mouse.
It's puzzling, because I have a Bluetooth Logitech MX Master mouse that works perfectly. There must be something unique to the Arc Touch mouse that causes scrolling to stop working. The frequency between occurrences of the bug seems to vary greatly, which suggests a subtle problem, be it mechanical, electromagnetic, firmware-related, or driver-related.
I've only ever used this mouse on Surfi, so I don't know what would happen on a non-Surface device. It would be very interesting to see if a drop in scrolling would occur when using it on a Linux machine (if that's even possible).
The Microsoft Store guys are clueless. Every once in a while I encounter one who believes that since he personally hasn't experienced it or heard of it, it the bug must not exist.
How does Microsoft get away with this?
Steve
I have the newer Microsoft Arc Touch Bluetooth mouse (grey) and it has just started having this issue where the scroll stops working randomly after about 5-10 minutes. It's only about 3 months old. Like others have said turning it off and on gets it working again for another 5-10 minutes. Issue occurs on Windows 7 and 10. I am going to get this replaced under warranty and sell it. The fact that this is still occurring over multiple models since 2011 is ridiculous. Going back to Logitech and never getting microsoft mouse again.
