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Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
As this thread dates back to 2011, I have come to the realization that Microsoft doesn't care about this product (other than it sells) and has no plan to fix it.
I am using a Surface 3 Pro with windows 10 and, while this mouse travels well, I generally have to re-boot it about 3-4 times a day just for cursor control. I have totally given up on the scroll pad and am actually surprised when it does happen to work. I use a conventional wireless keyboard and mouse when in my office.
agreed.
It's interesting how a corporation with a near monopoly on software (windows/office/etc) can not get the point of quality control in hardware. Apple must thank microsoft for these issues.
I am fixing it the same way. But for me, the fixing is done by rubbing the concave line between upper and lower "scrolls".
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Why would you refer someone to a troubleshooting page that does not support the Arc Mouse? The Arc Mouse is a blue tooth device.
Excerpt from above troubleshooting link.
"Note This article will help you resolve problems that are related to many non-Bluetooth Microsoft Wireless mouse and keyboard devices. Wireless devices are not Bluetooth devices. A wireless device has a symbol displayed on the USB connector/receiver or on the hardware itself. The wireless symbol looks like a tree branch, as shown here:"
I wish MS support folks paid attention to the issues instead of trolling the forums looking to score some quick Microsoft Points with canned non related answers.
This mouse is very much buggy and is consistently problematic in my environment, I have to instruct users to constantly turn the mouse off and on to resolve the issue. In my opinion this is not a resolution and this device is in sore need of a firmware update.
