Arc Touch Mouse Scroll stops working

Anonymous

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

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209 answers

Anonymous

2015-12-18T00:08:14+00:00

ask for a new mouse.
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Anonymous

2015-12-18T00:09:46+00:00

I said, ask for a new mouse.
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Anonymous

2015-12-18T03:57:20+00:00

I'm having the same issue and that is also the only way I know to resolve it. It's quite annoying as otherwise I would love this mouse. Please fix ASAP.
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Anonymous

2016-01-16T23:19:16+00:00

I reseated the batteries and everything returned to normal. My mouse is the Microsoft Arc which is a newer type mouse. Not that that has anything to do with the price of tea in China.

M
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Anonymous

2016-01-17T18:26:26+00:00

good, I for got.
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