Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-05-22T15:42:25+00:00

    Im also facing the same problem and the trouble shooting documents are not helpful at all

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  2. Anonymous
    2011-05-26T06:35:20+00:00

    as excited as I about buying this mouse, its slowly turning out to be the worst mouse i've ever bought.

    the touchstrip scroll is pathetic, the feedback is weird, the scroll itself works intermittently and the form factor while does look "cool" leaves a lot wanting in actually usability. did i add how pricey this mouse was??

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  3. Anonymous
    2011-06-05T00:01:58+00:00

    I'm having the same problem.

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  4. Anonymous
    2011-06-09T14:36:02+00:00

    I am having the same problem as described by the other users above. I bought the Arc Touch mouse yesterday, opened the mouse, inserted the batteries and the mouse worked ok for around 2 minutes. After 2 minutes, the scroll strip became unresponsive, it would work for perhaps a stroke and then stop working. The left button would also stop working. 

    I un-installed and reinstalled the software, just to be sure. Still the same problems. I then decided to try a fresh set of AAA batteries, after which, the Arc Touch worked perfectly! I have used the mouse for around 30minutes to an hour at most, and now the problems are back again. The batteries I inserted into the mouse were fresh. Surely this mouse doesn't drain a set of AAA batteries in this amount of time.

    I agree with one of the above comments, perhaps there is a software of electronics problem with this mouse. I am going to try another set of fresh batteries to see if this addresses the problem. I will give the mouse one more chance, if it continues to behave like this, and there is no response here from a Microsoft Representative, then I will return the product and swap it for something that works consistently.

    If it is a hardware problem, it is a shame, as this is one of the nicest products I think Microsoft has produced, and when it is working, it's brilliant.

    Eagerly waiting an update from a MS Arc Touch Mouse rep...

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  5. Anonymous
    2011-06-19T15:12:57+00:00

    Hi,

    I'd have you follow all the methods/steps from the below article in order to resolve the issue.

    Troubleshoot response failures in wireless keyboard or mouse

    Hello Azeez N,

    Please follow up and update on the solution to the above mentioned problem as MANY of us here have experienced the same problem with the mouse.

    Otherwise, i believe many of us here will be very happy to escalate this matter to the higher ups and also spread through the mass media and advice people NOT to purchase the Microsoft Arc Touch Mouse and also to complain the level of support to with regards to this issue.

    Thanks.

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