Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-07-09T21:19:13+00:00

    I managed to fix the scroll (at least back to the intermittent behavior) by pairing the mouse to a Windows 8.1 machine. At first the scroll was still broken, just like on Windows 10, but I installed the Arc app and used the option to "Reset the settings to default".

    Clearly, the app on Windows 10 is at fault and publishing bogus settings to the mouse, but at least is not in a firmware level

    Now I have my mouse back and can be happy that it just fails every few minutes!

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  2. Anonymous
    2015-07-09T21:23:13+00:00

    Thanks, Pedro - that's very helpful... and smart!  I didn't even think of that!  :)

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  3. Anonymous
    2015-07-10T01:50:14+00:00

    Good to know it worked for you. When some of us, including myself, did the same you did it didn't help. Your experience makes me give it another try as soon as I get my hands on Win 8.1 machine. Thanks man, good news.

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  4. Anonymous
    2015-07-10T16:49:57+00:00

    My mice is back to work :).

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  5. Anonymous
    2015-07-14T17:43:39+00:00

    I use to suffer from the scroll button not working also. I reduced the volume / sound right down to 1 and it appears to have resolved the issue. I would normally have this fail at least 4 times a day, i am now on day 3 and still working fine. Try it and let me know if you are successful also.

    Note i am running Surface Pro 3 on W8.1

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