Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-04-27T06:56:10+00:00

    Hi,

    I'd have you follow all the methods/steps from the below article in order to resolve the issue.

    Troubleshoot response failures in wireless keyboard or mouse

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  2. Anonymous
    2011-05-11T04:23:17+00:00

    I am having this same issue. It seems to happen constantly and the mouse is brand new.

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  3. Anonymous
    2011-05-13T13:38:32+00:00

    I'm having the issue as well. Brand new mouse.

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  5. Anonymous
    2011-05-16T13:21:53+00:00

    Hi,

    None of the methods in the given page works. Absolutely none.

    I'm starting to believe this is a manufacturing or design defect. Please do investigate and check on what are the other possible recourse I can follow.

    Thank you.

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