Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-09-29T18:24:31+00:00

    Hi All,

    After 91 days, my Arc Mouse continues to work properly, so I'm satisfied that this design, unlike the previous one (Arc Touch, Surface Edition), isn't flawed. 

    To anyone considering buying one, do your due diligence and see what others have said. From my own anecdotal experience over the course of three months, though, it works.

    Take Care,

    Steve

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  2. Anonymous
    2017-09-19T03:56:46+00:00

    Best Buy allowed me to exchange the bad one for a new ARC Mouse, even though I was slightly past the return date. The new one connected instantly and has stayed connected . . . so far.

    One problem with the new one, it initially scrolled very easily with a light touch. Suddenly, scrolling almost doesn't work without almost scratching it. Therefore, I will not recommend it to anyone.

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  3. Anonymous
    2017-09-18T16:16:57+00:00

    i'm not able to scroll horizontally with my ARC mouse

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  4. Anonymous
    2017-08-27T18:58:27+00:00

    I'm getting really upset that my new Arc Mouse stops working. Settings/Bluetooth says it's connected. Disconnecting/Reconnecting does nothing. Sometimes it works for while, no idea how I got it started, then it just fails again.

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  5. Anonymous
    2017-07-28T19:17:53+00:00

    Hi There,

    Twenty-eight days after I bought the new mouse, it's still working properly. 

    The new one is easily recognizable: instead of a scroll strip, it just has what looks like a track pad. The surface of the mouse is smooth, divided into two regions: the upper one that I just mentioned can be pushed down to click, and the lower one is just for support.

    This is a much better design than the fatally flawed earlier Arc Touch, Surface Edition mouse.

    The Microsoft Arc Mouse's part number is ELG-00001:

    https://www.microsoft.com/accessories/en-us/products/mice/microsoft-arc-mouse

    Thanks,

    Steve

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