This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I just bought the Arc Touch Surface Edition Bluetooth mouse and am sad to report that I too am having the same issue. At least turning it off and back on again seems to resolve it for a short time. Looks like I will be exchanging it for another... if that one has the same issue, I will return it and get a Logitech.
I had the exact same issue right out of the box. Read these reviews and after fighting with it for over an hour exchanged it for another one. New one is working fine. If you have this issue only fix is replace it. It is a hardware defect of some sort.
Hi,
I'd have you follow all the methods/steps from the below article in order to resolve the issue.
Troubleshoot response failures in wireless keyboard or mouse
Hi Azeez,
I'm having the same issue as everyone and this information doesn't help. The manual online just seems to be generic information for a variety of wireless mice.
None of the methods on that link you submitted helped, that too is just generic methods to try to resolve an issue. It's only one feature that stops working; therefore, trying it on a different computer, re-syncing or trying different USB ports isn't going to fix the issue.
Please give us information that's useful to help fix this issue for the Arc Touch Mouse not information for any wireless mouse. Thanks!
I am deeply disappointed with this mouse that microsoft developed. I'm going through the same problem in scroll and there is no way to solve yet. Nowadays it is difficult to find any equipment that actually works as expected and as its price, especially when it comes to big companies like Microsoft. This is sad, very sad.
Replace the faulty mouse with a new one is impossible because I won this as a gift and I do not have the invoice anymore. I've had XBOX with 3RL after a few months (I bought a PS3) and this mouse with scroll problem (I'm using a logitech now, because the problem in scroll really annoys me). If I plan to buy microsoft products and praise? I do not think so.
Eduardo Valentim
I encountered a similar issue too. I had been using this mouse for about a year when the scrolling just suddenly stop working. The scroll will work when the mouse is just turned on but stop working as soon as I switched tab. The link posted doesnt help either!
