Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-05-09T14:20:37+00:00

    Shall we all return our mouses?

    Definitely yes. Good bluetooth mice have existed for a long time now. No need to put up with a broken one, especially at this price.

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  2. Anonymous
    2014-05-09T14:16:46+00:00

    Shall we all return our mouses?

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  3. Anonymous
    2014-05-09T14:09:10+00:00

    You are not the only one.  Same happens to me.  I've just taken to holding down the left mouse button and using the scroll on the side.  When it does work, it's erratic anyway... too fast or too slow...and I HAVE set up the speeds in the Microsoft keyboard and mouse software.

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  4. Anonymous
    2014-05-05T01:53:12+00:00

    Yep, I only purchased this cause it looked modern, and portable, and I have had 2 other MS Bluetooth mice (one was 'lost' to a co-worker who I loaned it to, and loved it so much it never came back, and the other died after 3 years of solid use).

    I definitely wouldn't recommend this to anyone until the issue is fixed.

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  5. Anonymous
    2014-05-05T01:15:14+00:00

    Remove the refrigerator magnet from the underside of the flex mechanism

    What does that have to do with the scroll, which is on the opposite side of the device?

    I'm not going to tear apart a new $70 mouse on the off chance that something unrelated is going to fix the problem.

    In addition to the scroll "going to sleep" when it feels like it... this mouse also seems to "let up" off of down-clicks, and then immediately re-clicks.  At least that's the way Windows sees it... which makes dragging operations fail and/or do very unexpected things.

    Definitely not a good mouse.  I had a bluetooth mouse probably 3 or 4 years ago that had zero problems... back to that one for now.

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