Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-11-27T09:37:49+00:00

    Hi guys, same issue here happening to me. My mouse is near new and it has done this intermittent scroll fail issue since new. I have been busy with work and I've only found the time to follow it up further now.

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  2. Anonymous
    2014-11-19T12:40:09+00:00

    I tried this and it does not work.

    The touch strips stops working ten times a day and I have to turn the mouse off and on again to make it work.

    I am returning the mouse as it is clearly defective.

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  3. Anonymous
    2014-10-02T11:08:56+00:00

    Fixed the problem for me - tried tweaking it and seems to be ok on lowest vibration setting too so far.

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  4. Anonymous
    2014-09-16T16:30:15+00:00

    Hi Guys, 

    I assume that there is a problem with the motor, as AFS84 mentioned. Anyway, the clicking sound was annoying me. I had the same stopping/dropping the scroll issue, and I hope it can be fixed by software.

    My solution:

    1. Download the Mouse and Keyboard Center  from http://www.microsoft.com/hardware/en-us/p/arc-touch-mouse#support.
    2. Install it, and start it.
    3. Click on the "Touch strip"
    4. Turn "Vibration/Sound" to Off.

    At least I don't have the sound and it seems that it is fixed the scrolling issue. 

    Hope this helps some of you.

    Hi,

    sorry to say but - it doesn't work.

    I also installed the MaKC and turned Sound of - no difference.

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  5. Anonymous
    2014-09-16T14:05:34+00:00

    Hi Guys, 

    I assume that there is a problem with the motor, as AFS84 mentioned. Anyway, the clicking sound was annoying me. I had the same stopping/dropping the scroll issue, and I hope it can be fixed by software.

    My solution:

    1. Download the Mouse and Keyboard Center  from http://www.microsoft.com/hardware/en-us/p/arc-touch-mouse#support.
    2. Install it, and start it.
    3. Click on the "Touch strip"
    4. Turn "Vibration/Sound" to Off.

    At least I don't have the sound and it seems that it is fixed the scrolling issue. 

    Hope this helps some of you.

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    1 person found this answer helpful.
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