Arc Touch Mouse Scroll stops working

Mine does the same with multiple Windows 10 devices from surface pro to desktop.  Very aggravating Indeed!  I have a quick fix.   Just fold it and then unfold it and that seems to work for me.

Good call, I know I will never buy another Microsoft surface mouse even if there are no reported problems because I just don't trust the design, plus they've thrown the customers who do buy from them under a bus. Wrong me once shame on you, wrong me twice shame on me.

Hi Chris,

I feel for you. I went through three Arc Touch, Surface Edition Bluetooth mice before surrendering. It was always the same problem. Many customers thought that they'd found a fix, but invariably, everyone walked away exasperated and frustrated. Nothing worked.

Microsoft never formally acknowledged that there was a fatal defect, but the acknowledgement was tacit. When they released the Surface Arc Mouse, it actually worked. They must have discovered what the problem was and made sure that it didn't recur in their new design. 

It's Microsoft's false denials and lack of accountability to customers despite public reports from countless disappointed customers stretching back very many years that's so outrageous and completely unacceptable. Microsoft is a money-making machine that ultimately doesn't care about customers, most especially consumers, since the company makes its money primarily by selling to businesses. 

The company's approach to problems is to deny, then begrudgingly replace and hope for the best, until they can release a new hardware iteration and then sweep the old failures under the rug by neither selling nor supporting them and hoping that the din of the fiasco will recede in the marketing glow of the newly launched products. And I'm sad to say that they've gotten away with it!

If this were a $20 mouse, perhaps fewer customers would care, although Microsoft should always do the right thing. But this is an $80 mouse, plus sales tax! That's no small purchase. Microsoft should replace every Arc Touch, Surface Edition mouse with a free Surface Arc Mouse, own up to its past hardware failures, and apologize. 

Your time is valuable, and I worry that if you keep messing around with your mouse's hardware, you might not have anything to show for it except lost time and frustration. I wish you every success, but so far, no one here has been able to find a real solution. After a placebo period of a few days or weeks, the problem always reasserts itself. 

Good Luck,

Steve

When I leave the strip sensor open like your picture, it works briefly and then stops, meaning I have the same experience regardless of the senor strip being open or closed.

Batteries check out fine in my battery tester and I tried new batteries just to make sure.... no change- works briefly then stops working

I also tried the motor troubleshooting steps with the same result- works briefly and then stops

My Serial # 03020 523 6104872 21737  if it helps the product team troubleshoot a bad run.

What do you recommend I do with this one?

Try leaving the scroll sensor open like in my first photo and see if the scrolling still works.  When I have the scroll sensor open, the scrolling always works.  Use it like that for a couple of hours and see if it continuously work.  If it does, then it has something to do with that end of the sensor making contact with the plastic and causing a short.  If it does not work even if the scroll sensor is open, then it's probably something else. Batteries maybe or maybe it's that loose connection with the vibration motor I mention previously.  Maybe make sure that whole tab is covered up or use a thicker electrical tape.  I think the culprit is that end of the sensor that is causing the scroll to stop working.