Arc Touch Mouse Scroll stops working

Hi Phan and Andrew,

A lot of people on this thread have reported that scrolling stops working, and attributed it to various correlated events, such as upgrading to a pre-release build of Windows 10. Some have said that they tried X, which seemed to fix the problem, but then the problem recurred.

As far as anyone here can tell, the problem of scrolling sporadically stopping until the mouse is powered off and then turned on and re-paired with the Surface Pro 3 again, is caused by a hardware defect, either caused by a design or manufacturing flaw.

Microsoft replaced my original mouse with a new one, and I have the same problem as before. This only seems to be a problem with the Surface Edition of the Arc Touch mouse.

It's interesting to read the reviews here:

http://www.microsoftstore.com/store/msusa/en\_US/pdp/Arc-Touch-Mouse-Surface-Edition/productID.286866800

One person ("csharper") reports the same problem as we have: "The scrolling is not dependable (it often doesn't scroll)." Another, "turkeyclub," writes: "Faulty since day 1 - started out fine with a weird quirk where it the scrolling pad would lock up and I would have to collapse it and reopen it for it to work again." User "surface73" says: "However, the wheel occasionally stops working intermittently. I have exchange this for another, but this also has an issue. I will be returning this for a refund." User "aaronclausen" writes: "Also the scroll thing freezes up sometimes and I have to completely turn off and then back on the mouse to get it working again." User jamie_rev says: "I like the mouse but the thumbwheel drops out. To get it going again I have to turn it off (flatten it) and back on. Very frustrating." Roughly 18.5% of the (thus far 81) reviews are 1-star. About 29.6% are 1- or 2-star reviews.

Others report that they love the mouse. Hopefully that means that it's working properly for them and won't stop working in the future, but it could also mean that their review was based on very early impressions. Their mice could have then failed, but they got frustrated and didn't post again.

Anecdotally, I can confirm that I have two Surface Edition Arc Touch mice that exhibit exactly the same problem: scrolling stops working, and the only way to get it back is to collapse (turn off) the mouse and turn it on again. No attempt to resolve this through software has worked, and I'm inclined to think that many people's impressions--including mine--that this is a hardware defect are valid.

I'm going to have to return my mouse for a completely different model.

Best of Luck,

Steve

Same for me, I'm using Arc Mouse Touch Surface Edition, paired with my Surface Pro 3. The scroll works fine until I update OS to Windows 10  build 10130. The scroll stop working, but middle button still work.  Anyone can help me ;( I'm in Vietnam, the only way I can buy this stuff is Amazon and International Ship. ;( How can I fix its! I've just bought its 4 weeks ago.

I have exactly the same problem. I tried rolling back to Windows 8.1 Pro to see that would fix the problem. The scrolling still doesn't work in Windows 8.1 Pro. Some how Windows 10 build 10130 broke the firmware on my mouse. Any information would be great.

Same for me, I'm using Arc Mouse Touch Surface Edition, paired with my Surface Pro 3. The scroll works fine until I update OS to Windows 10  build 10130. The scroll stop working, but middle button still work.  Anyone can help me ;( I'm in Vietnam, the only way I can buy this stuff is Amazon and International Ship. ;( How can I fix its! I've just bought its 4 weeks ago.

Hi Scott,

This thread is specifically for the Microsoft Arc Touch, Surface Edition mouse, not the Microsoft Arc Mouse or the Microsoft Arc Touch mouse. These are all different mice.

Your solution doesn't work for the mouse that we have, the Arc Touch, Surface Edition mouse. Based on multiple posts here, some of which link to YouTube videos or websites with photos, it seems that the Arc Touch, Surface Edition mouse has a hardware design and manufacturing flaw that cannot be corrected through software.

I intend to return mine--sadly, because I prefer its ergonomics and battery life to that of my Logitech t630 mouse. The Arc Touch, Surface Edition mouse isn't a usable product.

Best,

Steve

Hi,

I'd have you follow all the methods/steps from the below article in order to resolve the issue.

Troubleshoot response failures in wireless keyboard or mouse

I found a fairly reliable solution to this issue. While playing around with my Arc Mouse this past weekend I was clicking the buttons and found the touch pad started working after having gone to sleep. Further investigation led to me to see that if I pressed at the top end of the touch pad AND clicked both left and right buttons simultaneously it woke up the touch pad. The pad does go back to sleep but can be re-awaken at will and will work properly (dbl tap at top or bottom to page up or down).

It works reliably and I am enjoying my Arc Mouse. If the "sleep feature" is by design (and I can't see that it isn't) perhaps a driver/firmware update could allow the end user to turn off or increase the time out of this "feature".