Arc Touch Mouse Scroll stops working

All,

My experiment failed. With a setting of level "1" in the "Vibration/Sound" setting in the "Arc Touch Bluetooth Mouse" app, scrolling stopped working on Wed 15 Jul at 11:59 am.

I now turned off Vibration/Sound altogether, and will post again once scrolling fails to work again, which I'm pretty confident that it will.

I'm convinced that this is a hardware flaw, as other posters have suggested. It's difficult to believe that a mass-marketed mouse by Microsoft could experience this failure for years, without anyone at Microsoft taking any notice and at least acknowledging the problem.

Thanks,

Steve

Hi Richard,

I don't know about the gray Arc Touch Mouse (https://www.microsoft.com/hardware/en-us/p/arc-touch-bluetooth-mouse). I think most of us have the black Arc Touch Mouse, Surface Edition (http://www.microsoftstore.com/store/msusa/en\_US/pdp/Arc-Touch-Mouse-Surface-Edition/productID.286866800).

We've had the same experience as you. Scrolling stops working, unpredictably and generally pretty frequently throughout the day. We've speculated that this could be caused by defective mouse hardware, defective firmware, a buggy mouse driver, or a buggy "Arc Touch Bluetooth Mouse" app. Some have noted problems with beta builds of Windows 10, although I've personally only used Windows 8.1 on my Surface Pro 3.

I played with the "Arc Touch Bluetooth Mouse" app just now, and can confirm that for the Arc Touch Bluetooth Mouse, Surface Edition, turning Vibration/Sound on or off works, but changing the level on the LOW---------HIGH slider has no effect whatsoever. 

It'll be interesting to see what three days of use at level "1" (again, not that setting it to that made any difference in the vibration or sound) will do. Will the scrolling problem continue? I'll definitely follow up and let everyone know on Friday.

Thanks,

Steve

Hi Steve

There is something wrong there then, my experience was as follows:

• Scroll wheel would work fine for an hour or so but then the scrolling option would stop. Page up and down worked but not scrolling
• Opened the Arc Touch Mouse and adjusted the Vibration \ Sound option down to level 1 - The volume and vibration reduce to almost none existent
• Switched mouse off and back on again (flattened then bend), scrolling working again (but it always did after this procedure)
• Scrolling continues to work fine.

If there is no change in the sound or vibration levels then something isn't working right. To clarify i am also using the grey Arc Touch Mouse

Hi Richard,

You're referring to the free "Arc Touch Bluetooth Mouse" app on the Microsoft Store. That app has three settings:

1. Flick: ON/OFF
2. Tap to Page Up/Down: ON/OFF
3. Vibration/Sound: ON/OFF   LOW---------------HIGH

The third option can be set to a level that ranges from 1 (LOW) to 6 (HIGH).

I set the range to 1 just now (Tue 14 Jul 2015 at 1:25 pm CST). However, it doesn't seem to have done anything. The vibration and sound are still at the same level. I'll reboot, to see if that helps. I'll report back by 5:00 pm CST on Fri 17 Jul at 5:00 pm CST with my results. Would you also please do the same?

Thanks,

Steve

I use to suffer from the scroll button not working also. I reduced the volume / sound right down to 1 and it appears to have resolved the issue. I would normally have this fail at least 4 times a day, i am now on day 3 and still working fine. Try it and let me know if you are successful also.

Note i am running Surface Pro 3 on W8.1