I reseated the batteries and everything returned to normal. My mouse is the Microsoft Arc which is a newer type mouse. Not that that has anything to do with the price of tea in China.
M
Arc Touch Mouse Scroll stops working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Windows for home | Previous Windows versions | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
209 answers
Sort by: Newest
-
Anonymous
2016-01-16T23:19:16+00:00 -
Anonymous
2015-12-18T03:57:20+00:00 I'm having the same issue and that is also the only way I know to resolve it. It's quite annoying as otherwise I would love this mouse. Please fix ASAP.
-
Anonymous
2015-12-18T00:09:46+00:00 I said, ask for a new mouse.
-
Anonymous
2015-12-18T00:08:14+00:00 ask for a new mouse.
-
Anonymous
2015-12-17T16:05:44+00:00 I bought this Arc BT mouse from Amazon in November 2015. Purpose is to save an USB slot from being taken for normal wireless mouse. For first couple of weeks I had no issue. But since last week, mouse stops scrolling in the middle of usage or sitting idle for 2 to 3 min. I have reset the power settings to performance mode, meaning never to sleep. No use. Even connect button on the bottom does not help. I have to fold and unfold to get it working again.