Arc Touch Mouse Scroll stops working

I found if I push firmly the front most portion of the scroll pad "wheel" it starts working again. So every time is stops I just push the front of the pad. The location that I am describing is located the furthest away from the LED, the opposite end of the scroll wheel on top of the mouse.

It’s as though a connection is not making under the scroll pad.

Just straighten the mouse out and it will turn off. Then bend it till it turns on. Then the scrolling

will be working.

I'm using the Surface Edition of the Arc Mouse and it was having the same issues where it would stop the scrolling until I rebooted the mouse. I ended up looking at the settings for the mouse. I didn't even realize there was a Page Up/Down option (and have obviously never used it). I tried turning that off about 10 minutes ago and my scrolling is still working great!

Before I changed that setting, my scrolling would stop after 2-3 times of using it. I don't know if the same solution will work for previous revisions of the mouse, but it's worth a shot if you haven't tried it yet.

(I just successfully scrolled again! I never thought I'd be so excited about my mouse scroll actually working.)

This seems to have fixed the problem! Thanks! I had tried changing other settings but not the Page Up/Down one. Strange that it only manifests itself on the BT version of the Arc Touch mouse; my 'standard' one never had any problem.

The team that developed the driver/app should urgently fix this or at least turn it off by default. This problem with scrolling was totally ruining an otherwise perfect device!

Hi,

I'd have you follow all the methods/steps from the below article in order to resolve the issue.

Troubleshoot response failures in wireless keyboard or mouse

I found a fairly reliable solution to this issue. While playing around with my Arc Mouse this past weekend I was clicking the buttons and found the touch pad started working after having gone to sleep. Further investigation led to me to see that if I pressed at the top end of the touch pad AND clicked both left and right buttons simultaneously it woke up the touch pad. The pad does go back to sleep but can be re-awaken at will and will work properly (dbl tap at top or bottom to page up or down).

It works reliably and I am enjoying my Arc Mouse. If the "sleep feature" is by design (and I can't see that it isn't) perhaps a driver/firmware update could allow the end user to turn off or increase the time out of this "feature".

Hi Don,

Do you mean the "Arc Touch Bluetooth Mouse" app on the Microsoft Store? I've had that installed for months, and it has made no difference whatsoever.

Microsoft sent me a brand-new Arc Touch mouse, and unfortunately, it behaves exactly the same way as the original. At least their customer service department is trying, but the mouse's hardware design is flawed.

Unfortunately, the only real solution is to buy a Logitech t630: http://www.logitech.com/en-us/product/ultrathin-touch-mouse-t630.

If you don't mind a mouse that can't scroll, though, then the Arc Touch is perfect. :)

Steve

I too had one whose scrolling was constantly on-and-off right out of the box. The behaviour could sometimes be rectified only by pushing on the casing in certain places (around the bulged front under the buttons).

Having taken it apart to have a look, it's clear to me that this problem (which is evidently rife amongst arc touch users) is a hardware one; the scroll pad plugs into the circuit board through a thin ribbon cable. For me, the ribbon cable-to-plug itself was the source of the problems; it's simply a very bad plug connection, and easily loses connection in places with the smallest change in tension on the ribbon cable. The cable itself is really just sort of bundled in there, so it's unsurprising that the connection is constantly dodgy with all the casing flex that happens in normal use of the mouse.

Manually fixing the problem is not particularly easy, as getting a better contact with the cable is more a case of fiddling around with the plug, and is just as likely to make it worse as it is better. Mine is currently working after doing just this, but I'm not sure for how long, and it certainly doesn't feel like a robust solution to the problem. In addition, the circuit board itself is badly designed, with a little dimple or led just in front of the plug connection, naturally forcing the ribbon cable to take a zig-zag just beyond the connection.

I found a webpage online where someone has done a teardown and you can see the offending plug towards the bottom of the second pictureand in the third picture.

So my impression: badly designed, badly manufactured, and not soluble through soft-or-firmware. Really not good enough for such an expensive product.