Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-12-28T19:30:30+00:00

    I know this is an old thread, however it looks like people are still having the same issue.  

    I just purchased this Arc Touch Mouse (USB, not Bluetooth) and have been trying to get the scroll to work all day.

    At first, it didn't work at all.  Then I discovered that turning it off and on worked.....for a minute.  Same with tapping it, hard, with my finger or hitting it on my desk (yes, frustration got the best of me).

    I had decided to return it to the store, but decided to try one last long shot and roll back the driver......and it worked.  

    I am working with a Lenovo Flex 2, running Windows 10 Pro.

    In Device Manager, expand Mice and Other Pointing Devices

    Double click the appropriate mouse

    Under the Driver tab, click Roll Back Driver

    I am now using the generic HID-compliant mouse driver version 10.0.15063.0

    Scrolling is working fine for now.  We will see if it continues to work.

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  2. Anonymous
    2017-09-19T03:56:46+00:00

    Best Buy allowed me to exchange the bad one for a new ARC Mouse, even though I was slightly past the return date. The new one connected instantly and has stayed connected . . . so far.

    One problem with the new one, it initially scrolled very easily with a light touch. Suddenly, scrolling almost doesn't work without almost scratching it. Therefore, I will not recommend it to anyone.

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  3. Anonymous
    2017-09-18T16:16:57+00:00

    i'm not able to scroll horizontally with my ARC mouse

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  4. Anonymous
    2017-08-27T18:58:27+00:00

    I'm getting really upset that my new Arc Mouse stops working. Settings/Bluetooth says it's connected. Disconnecting/Reconnecting does nothing. Sometimes it works for while, no idea how I got it started, then it just fails again.

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  5. Anonymous
    2017-07-16T03:47:34+00:00

    Hi All,

    Eight days on, the mouse continues to work properly.

    Thanks,

    Steve

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