Arc Touch Mouse Scroll stops working

Anonymous

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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209 answers

Anonymous

2016-07-12T01:19:57+00:00

At least I learned that I can turn the thing off and back on and it will work again #TheITCrowd
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Anonymous

2016-05-17T09:56:55+00:00

This is a broken design that is never going to be fixed. I love the design but I'm now trying to get a replacement. If you can't live with the resetting it thing I would get a refund as soon as possible. and best of luck! F.
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Anonymous

2016-05-14T10:27:43+00:00

I have buy the Arc Mouse Sourface Edition [Model Number 1592 - Made in China] directly from the Microsoft Store, and from the day one the problem of the scroll is present, and the only solution is the Off - On sequence, but make it at least 10 times at day or more is a pain....

Is possible there no solution in 2016, i use in a Microsoft Surface Pro 4 [i5] i like the design and the abiliti to flat-it, but the price is Very High, and i hope in a solution, this is a zero day hardware / firmware problem and i hope in a solution or in a completly refund... (how many year is need to solve this problem !??)

For an 84,99€ Mouse (Italian vat included ....96.45$) mouse a problem like this is not accettable)

Make fast a Firmware Update or Fix this Hardware Problem !

Sorry for Bad English but i don't speak usually English....
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Anonymous

2016-03-08T19:31:33+00:00

Why would you refer someone to a troubleshooting page that does not support the Arc Mouse? The Arc Mouse is a blue tooth device.

Excerpt from above troubleshooting link.

"Note This article will help you resolve problems that are related to many non-Bluetooth Microsoft Wireless mouse and keyboard devices. Wireless devices are not Bluetooth devices. A wireless device has a symbol displayed on the USB connector/receiver or on the hardware itself. The wireless symbol looks like a tree branch, as shown here:"

I wish MS support folks paid attention to the issues instead of trolling the forums looking to score some quick Microsoft Points with canned non related answers.

This mouse is very much buggy and is consistently problematic in my environment, I have to instruct users to constantly turn the mouse off and on to resolve the issue. In my opinion this is not a resolution and this device is in sore need of a firmware update.
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